Arora Group Front Desk Ambassador

5 days ago


Horley, Surrey, United Kingdom Arora Group Full time

Job Overview

The Arora Group is seeking a highly motivated and experienced Night Receptionist to join our team. As a Night Receptionist, you will be responsible for providing exceptional customer service to guests, handling front desk operations, and maintaining a high level of hospitality standards.

Salary and Benefits

We offer a competitive hourly rate of £12.50 per hour, which is among the highest in the industry. Our employees also enjoy 28 days paid holiday, discounted hotel room rates, valuable training and development opportunities, uniform, complimentary dry cleaning, free meals, and pension cover.

Job Description

As a Night Receptionist, you will be the first point of contact for guests arriving at our hotel. Your role will involve:

  • Providing warm and welcoming service to guests, responding to their queries and resolving any issues promptly and professionally;
  • Handling guest check-ins and check-outs, ensuring accuracy and efficiency in processing transactions;
  • Maintaining accurate records of guest stays, including billing and payment information;
  • Working collaboratively with other departments to ensure seamless delivery of services to guests;
  • Contributing to the overall success of the hotel by identifying areas for improvement and suggesting solutions.

Required Skills and Qualifications

To succeed as a Night Receptionist, you will need:

  • Previous experience as a Night Receptionist in a hotel environment;
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues from diverse backgrounds;
  • A passion for hospitality and commitment to delivering exceptional customer service;
  • Ability to remain calm under pressure, even in challenging situations;
  • Strong organizational and time management skills, with attention to detail and ability to multitask.

Benefits

In addition to the salary and benefits mentioned earlier, we offer a range of other perks that make working for the Arora Group an attractive career choice:

  • Unrivalled career progression prospects within the company;
  • Ongoing training and development opportunities to enhance your skills and knowledge;
  • A fun and supportive work environment that encourages collaboration and teamwork;
  • Opportunities to work with a dynamic and forward-thinking company that values innovation and creativity.

About Us

The Arora Group is a leading hospitality company that operates a portfolio of hotels across the UK. We are committed to delivering exceptional customer experiences and building long-term relationships with our guests. If you are passionate about hospitality and eager to join a dynamic team, we would love to hear from you.



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