Hotel Front Desk Associate
1 month ago
Sofitel London Gatwick is a 4-star hotel located near the airport, offering a unique blend of style and convenience. As a Receptionist on our team, you will play a crucial role in creating a warm and inviting atmosphere for our guests.
Job SummaryWe are seeking a highly organized and customer-focused individual to join our front desk team. The successful candidate will be responsible for managing check-in and check-out procedures efficiently, providing guests with information about hotel facilities and services, and resolving any issues promptly and professionally.
About YouTo be successful in this role, you will need to have excellent communication skills, both written and verbal, as well as strong organizational skills and attention to detail. You will also need to be able to work effectively under pressure and provide a high-quality service to all guests.
Responsibilities- Greet guests with a warm welcome and provide them with information about hotel facilities and services.
- Manage check-in and check-out procedures efficiently, ensuring that all guests receive a seamless experience.
- Provide guests with information about local area and services, such as restaurants and attractions.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Excellent communication skills, both written and verbal.
- Strong organizational skills and attention to detail.
- Ability to work effectively under pressure and provide a high-quality service to all guests.
- Previous experience in a similar role within a 4-star hotel would be advantageous.
The salary for this position is £23,920 per annum, plus service charge. We offer a range of benefits, including free meals on duty, uniform provided and dry cleaned, complimentary on-site parking, and access to discounts at Arora Hotels and other partners.
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