Hotel Front Desk Associate

1 month ago


Horley, Surrey, United Kingdom Sofitel London Gatwick Full time

Sofitel London Gatwick is a 4-star hotel located near the airport, offering a unique blend of style and convenience. As a Receptionist on our team, you will play a crucial role in creating a warm and inviting atmosphere for our guests.

Job Summary

We are seeking a highly organized and customer-focused individual to join our front desk team. The successful candidate will be responsible for managing check-in and check-out procedures efficiently, providing guests with information about hotel facilities and services, and resolving any issues promptly and professionally.

About You

To be successful in this role, you will need to have excellent communication skills, both written and verbal, as well as strong organizational skills and attention to detail. You will also need to be able to work effectively under pressure and provide a high-quality service to all guests.

Responsibilities
  • Greet guests with a warm welcome and provide them with information about hotel facilities and services.
  • Manage check-in and check-out procedures efficiently, ensuring that all guests receive a seamless experience.
  • Provide guests with information about local area and services, such as restaurants and attractions.
  • Handle guest inquiries and resolve any issues promptly and professionally.
Requirements
  • Excellent communication skills, both written and verbal.
  • Strong organizational skills and attention to detail.
  • Ability to work effectively under pressure and provide a high-quality service to all guests.
  • Previous experience in a similar role within a 4-star hotel would be advantageous.

The salary for this position is £23,920 per annum, plus service charge. We offer a range of benefits, including free meals on duty, uniform provided and dry cleaned, complimentary on-site parking, and access to discounts at Arora Hotels and other partners.



  • Horley, Surrey, United Kingdom Arora Group Full time

    Job OverviewThe Arora Group is seeking a highly motivated and experienced Night Receptionist to join our team. As a Night Receptionist, you will be responsible for providing exceptional customer service to guests, handling front desk operations, and maintaining a high level of hospitality standards.Salary and BenefitsWe offer a competitive hourly rate of...

  • Front Desk Associate

    4 weeks ago


    Horley, Surrey, United Kingdom Arora Group Full time

    Essential Job Requirements: Previous experience as a Receptionist in a hotel environment is vital Deliver exceptional customer service to every guest Demonstrate a genuine passion for hospitality and adhere to brand standards Remain calm under pressure in a fast-paced environment Work as a motivated team player, demonstrating...


  • Horley, Surrey, United Kingdom Langshott Manor Hotel Full time

    About Langshott Manor Hotel">">We are a luxury hotel located in the heart of Surrey, offering exceptional service and amenities to our guests.">Job Summary:">We are seeking a skilled Food & Beverage Assistant to join our team. As a key member of our front-of-house team, you will be responsible for providing an exceptional dining experience for our...


  • Horley, Surrey, United Kingdom whitbread Full time

    Job Overview:We are seeking a Night Shift Hospitality Associate to join our team at the Gatwick Crawley Town West Premier Inn.As a Night Shift Hospitality Associate, you will be responsible for ensuring the safety and comfort of our hotel guests during the overnight hours.Our ideal candidate will have excellent customer service skills, a calm and composed...


  • Horley, Surrey, United Kingdom whitbread Full time

    Are you passionate about delivering exceptional customer service and making every guest feel welcome?We have an exciting opportunity for a Front of House Team Member at our Premier Inn in Crawley, where you will be the face of our hotel and play a key role in ensuring our guests have a memorable stay.This is a great chance to join a dynamic team and develop...


  • Horley, Surrey, United Kingdom Pret Full time

    We are looking for talented individuals to join our team at Pret, Gatwick Airport. As a Customer Service Ambassador, you will be responsible for delivering exceptional customer experiences and preparing high-quality products.Our BenefitsFree parkingGreat discounts on travel to the airportAbout the RoleFull-time position with shifts spread over 5 days from...


  • Horley, Surrey, United Kingdom Pret Full time

    We are seeking passionate and motivated individuals to join our team at Pret, Gatwick Airport. As a Front of House Team Associate, you will be responsible for delivering great customer service and preparing delicious products.Our Salary PackageA competitive salary of £9-£10 per hour, inclusive of weekly mystery shopper bonus of £1 per hour, provides an...


  • Horley, Surrey, United Kingdom Barchester Healthcare Full time

    Company OverviewBarchester Healthcare is a leading provider of healthcare services in the UK, with over 224 homes and hospitals across the country. Our company is committed to delivering high-quality care and services to our residents, and we are seeking a skilled Culinary Care Specialist to join our team.Job DescriptionThe Culinary Care Specialist will be...


  • Horley, Surrey, United Kingdom Air Partner Full time

    At Air Partner, we are committed to innovation and excellence in the aviation industry. As a world-leading international aviation services group, we provide aircraft charter, aviation safety and security solutions, and managed services to industry, commerce, governments, and private individuals.We are seeking an experienced Cloud & Infrastructure Solutions...

  • Front of House Staff

    6 months ago


    Horley, United Kingdom Appetite4work Full time

    Appetite4work are on the lookout for some experience front of house staff members to join the restaurant team at an exclusive hotel close to Gatwick airport. This is a temp - perm opportunity, full time. Shift Timings: 15:30 - 00:00, five days a week Start Date: Mid-February Employment Status: Temp to Permanent You MUST have prior experience managing a...


  • Horley, United Kingdom Courtyard by Marriott London Gatwick Full time

    The role   Our Nights Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Gatwick (RH6 0NT) Nights Guest Service Assistant duties include:  supporting your...

  • Night Receptionist

    6 months ago


    Horley, United Kingdom Holiday Inn London Gatwick Airport Full time

    THE ROLE As ‘Night Auditor’ you’ll be on the front line, delivering on our mission! You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team. WHAT YOU’LL BE DOING - Customer service - Working as part of a great team - Checking guests in and out, processing payments - Good...

  • Night Auditor

    2 weeks ago


    Horley, United Kingdom Valor Hospitality Europe Full time

    Night Auditor - Gatwick 25,209.60 Per Annum/ 12.12 Per Hour, 40 Hours Per Week (5 days a week)Night Owls wanted! Working as part of the Front Office team you will work night shifts completing the night audits, supporting Guests with late check in, queries and early check outs. You will be completing end of day procedures and health and safety checks as...


  • Horley, United Kingdom Holiday Inn London Gatwick Airport - Valor Hospitality Full time

    **Holiday Inn London-Gatwick Airport - a Valor Hospitality property. +18** We are looking for Full time 40 hours per week - We pay all team members above the National Living Wage, regardless of age. We offer free staff parking and you can take advantage of the Gatwick Hopper bus for free. We also offer free meals on duty and lots more..._ Whether you're...


  • Horley, United Kingdom Holiday Inn London Gatwick Airport - Valor Hospitality Full time

    **Holiday Inn London-Gatwick Airport - a Valor Hospitality property. +18** - We pay all team members above the National Living Wage, regardless of age. We offer free staff parking and you can take advantage of the Gatwick Hopper bus for free. We also offer free meals on duty and lots more..._ Whether you're wanting to kick start your career in hotels,...


  • Horley, United Kingdom Holiday Inn London Gatwick Airport - Valor Hospitality Full time

    **Holiday Inn London-Gatwick Airport - a Valor Hospitality property. +18** - We pay all team members above the National Living Wage, regardless of age. We offer free staff parking and you can take advantage of the Gatwick Hopper bus for free. We also offer free meals on duty and lots more..._ Whether you're wanting to kick start your career in hotels,...


  • Horley, United Kingdom Holiday Inn London Gatwick Airport - Valor Hospitality Full time

    **Holiday Inn London-Gatwick Airport - a Valor Hospitality property. +18**: - **DUE TO THE JOB REQUIREMENTS, WILL HAVE TO BE 18+ OF AGE** We are looking for Full time 40 hours per week - We pay all team members above the National Living Wage, regardless of age. We offer free staff parking and you can take advantage of the Gatwick Hopper bus for free. We...

  • Chef

    6 months ago


    Horley, United Kingdom 2082 Gate Gourmet London Ltd Full time

    We’re looking for motivated, engaged people to help make everyone’s journeys better. Job Overview As a Chef, you will work from our Gatwick Unit, as an important member of the team and be responsible for the preparation and cooking of delicious in-flight meals as well as supporting with customer presentations as required. Working to tight timelines,...


  • Horley, United Kingdom Air Partner Full time

    Do you have experience as an infrastructure engineer with cloud-based tech and a firm grasp of emerging technologies, platforms, and applications? Are you an expert in the strategy, design, development, and implementation of projects in the cloud (primarily Azure)? Here at Air Partner, cloud computing continues to allow us to modernise and consolidate IT...