Hotel Front Office Manager

4 weeks ago


Horley, Surrey, United Kingdom Hilton London Gatwick Full time

About the Role

We are seeking a highly skilled and experienced Hotel Front Office Manager to join our team at Hilton London Gatwick. As a key member of our Front Office team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.

Key Responsibilities

  • Lead the Front Office team and foster a positive and productive work environment.
  • Manage and inspire the team to achieve maximum guest satisfaction and revenue potential through upselling and promotions.
  • Implement sales, marketing, and rates policies as defined by the Revenue Manager.
  • Deal with guest concerns promptly, attentively, and efficiently.
  • Encourage the team to develop and maintain strong relationships with other departments to ensure a seamless guest experience.
  • Coach, train, and support the team to provide consistently high standards, while continually looking to improve.
  • Manage rotas, timesheets, and holiday entitlements, considering occupancy and any large group movements.
  • Manage and oversee all groups and delayed flight arrivals and associated administration.

Requirements

  • Strong leadership and motivational abilities.
  • Excellent attention to detail and drive to maintain high standards.
  • Strong communication, interpersonal, and organisational skills.
  • Proven experience of managing, coaching, and developing teams.
  • Approachable and positive manner with a "can do" attitude.
  • Ability to use initiative in challenging situations and under pressure.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • A smart and professional appearance.
  • Proven track record in a similar position within a 4-star hotel.
  • Good working knowledge of Opera PMS and Microsoft Office.
  • High standard of English, both written and spoken.

What We Offer

  • Competitive salary.
  • Holiday – 28 days holiday, enhanced after 5 years of service.
  • Free meals on duty.
  • Discounted employee friends & family rates at Arora Hotels.
  • Food and beverage discounts.
  • Christmas gifts and employee parties.
  • Introduce a friend scheme.
  • Cycle 2 work scheme.
  • UK attraction discounts @ Merlin Entertainments.
  • Taste card.
  • Life assurance scheme.
  • Wage stream.
  • Employee assistance programme.
  • Arora star employee recognition.
  • Long service recognition award.

Grow with Us

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group, there are exciting opportunities for career progression and development across our properties and brands.


  • Night Manager

    1 month ago


    Horley, Surrey, United Kingdom Bloc Hotel Operations Ltd - Gatwick - Front of... Full time

    Hotel Night Operations ManagerBloc Hotel Operations Ltd - Gatwick - Front of House is redefining the boundaries and expectations for short-stay hotels. As a Night Manager, you will be part of a new type of hotel experience where our service and attention to detail ethic is second to none at every step of a guest's stay.You will be responsible for ensuring...


  • Horley, Surrey, United Kingdom Hilton London Gatwick Full time

    About the RoleWe are seeking a highly motivated and experienced Reception Manager to join our team at Hilton London Gatwick. As a key member of our Front Office team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.Key ResponsibilitiesLead the Front Office team to deliver exceptional guest...


  • Horley, Surrey, United Kingdom Langshott Manor Hotel Full time

    The Role:At Langshott Manor Hotel, we are seeking a skilled and friendly Hotel Receptionist to join our professional Reception team. As a key member of our team, you will be the first point of contact for our guests and will play a crucial role in ensuring their stay with us is enjoyable and memorable.Responsibilities will include welcoming arrival guests,...


  • Horley, Surrey, United Kingdom Langshott Manor Hotel Full time

    The RoleWe are seeking a highly organized and friendly individual to join our professional Hotel Reception team. As a key member of our team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests throughout their stay.Your duties will include welcoming arrival guests, handling guest check-in and...


  • Horley, Surrey, United Kingdom Sofitel London Gatwick Full time

    Sofitel London Gatwick is a 4-star hotel located near the airport, offering a unique blend of style and convenience. As a Receptionist on our team, you will play a crucial role in creating a warm and inviting atmosphere for our guests.Job SummaryWe are seeking a highly organized and customer-focused individual to join our front desk team. The successful...


  • Horley, Surrey, United Kingdom Langshott Manor Hotel Full time

    Job OverviewThe Front Desk Coordinator will play a key role in providing exceptional guest service at Langshott Manor Hotel.About the RoleThis is an exciting opportunity for a friendly and organized individual to join our professional reception team during busy periods. The ideal candidate must have excellent communication skills, a warm and welcoming...


  • Horley, Surrey, United Kingdom Arora Group Full time

    Key Responsibilities:Deliver exceptional customer service to all guests, ensuring a positive experience throughout their stay.Provide administrative support to the front office team, maintaining accurate records and ensuring seamless communication.Manage front desk operations, including check-in, check-out, and room assignments.Develop and maintain a...


  • Horley, Surrey, United Kingdom Langshott Manor Hotel Full time

    About Langshott Manor Hotel">">We are a luxury hotel located in the heart of Surrey, offering exceptional service and amenities to our guests.">Job Summary:">We are seeking a skilled Food & Beverage Assistant to join our team. As a key member of our front-of-house team, you will be responsible for providing an exceptional dining experience for our...


  • Horley, Surrey, United Kingdom Langshott Manor Hotel Full time

    The RoleA highly organized and welcoming individual is sought to join our hotel reception team. As a key member of our team, you will play a vital role in delivering exceptional guest service and ensuring a seamless stay for our guests.You will be responsible for a range of tasks including guest check-in, rooming, and enquiry handling. Your excellent...


  • Horley, Surrey, United Kingdom Hilton London Gatwick Full time

    About Our Team...Hilton London Gatwick is seeking a skilled Hotel Operations Leader to join our dynamic team. As a key member of our Front Office team, you will be responsible for ensuring exceptional service standards are consistently met and exceeded throughout the hotel.Your Key Responsibilities...Lead and motivate the Front Office team to deliver...


  • Horley, Surrey, United Kingdom Langshott Manor Hotel Full time

    Langshott Manor Hotel Job OpportunityWe are seeking a highly skilled and enthusiastic Front Desk Hospitality Coordinator to join our professional team at Langshott Manor Hotel. This is an excellent opportunity for individuals who possess exceptional communication skills, a warm and welcoming personality, and the ability to provide top-notch service to our...


  • Horley, Surrey, United Kingdom Hilton London Gatwick Full time

    About Our HotelHilton London Gatwick, a 4-star hotel located near Gatwick South terminal, boasts 821 bedrooms and an array of dining options. Its modern fitness centre and 23 versatile meeting rooms make it an ideal venue for conferences.Key ResponsibilitiesThe Front Office Supervisor is accountable for leading the reception team to deliver exceptional...


  • Horley, Surrey, United Kingdom Langshott Manor Hotel Full time

    Hotel Receptionist RoleWe are seeking a highly organized and guest-focused individual to join our professional Hotel Reception team. As a key member of our team, you will provide exceptional service to our guests throughout their stay.Your key responsibilities will include:Welcome and check-in guests, ensuring a warm and welcoming experience.Manage guest...


  • Horley, Surrey, United Kingdom Arora Group Full time

    Key Responsibilities:Deliver exceptional customer service to all guests, ensuring a positive experience throughout their stay.Provide administrative support to the hotel team, maintaining a high level of organization and attention to detail.Manage front desk operations, including check-in, check-out, and room assignments.Handle guest inquiries and resolve...


  • Horley, Surrey, United Kingdom whitbread Full time

    Hotel Operations ManagerAs a Duty Manager at Premier Inn, you will oversee the smooth operation of our London Gatwick Airport hotel. With your exceptional organisational skills and attention to detail, you will ensure that every guest has a wonderful stay. Your ability to lead and motivate the team will make a real difference to our hotel's success.Key...


  • Horley, Surrey, United Kingdom Arora Group Full time

    Job Summary:We are seeking a highly skilled Night Manager to join our team at Arora Group. As a Night Manager, you will be responsible for overseeing the smooth operation of our hotel during the overnight shift.Key Responsibilities:Manage and supervise all activities during the overnight shift, ensuring a high level of guest satisfaction and hotel...


  • Horley, Surrey, United Kingdom whitbread Full time

    We're currently recruiting for a Front of House Team Member at our Gatwick Crawley Town West Premier Inn. As the friendly face of our hotel, you'll use your passion for customer service to make a real difference to our guests.Key Responsibilities:Provide exceptional customer service to our guestsWork collaboratively with the housekeeping team to ensure rooms...


  • Horley, Surrey, United Kingdom whitbread Full time

    Front of House RoleWe are recruiting for a Front of House Team Member to join our team at Gatwick Crawley Town West Premier Inn. As a Front of House Team Member, you will be the friendly face of our hotel, welcoming guests and delivering an exceptional customer service experience.Key Responsibilities:Welcoming and assisting guests during their stayProviding...


  • Horley, Surrey, United Kingdom Arora Group Full time

    Job OverviewThe Arora Group is seeking a highly motivated and experienced Night Receptionist to join our team. As a Night Receptionist, you will be responsible for providing exceptional customer service to guests, handling front desk operations, and maintaining a high level of hospitality standards.Salary and BenefitsWe offer a competitive hourly rate of...

  • Night Manager

    4 weeks ago


    Horley, Surrey, United Kingdom Arora Group Full time

    Job Overview:The Night Manager will be responsible for overseeing all hotel operations during the overnight shift, ensuring a smooth and efficient experience for guests.Key Responsibilities:Manage and supervise all activities during the overnight shift, including check-in and check-out procedures.Be the main point of contact for all in-house and external...