Hotel Front Desk Representative

2 days ago


Horley, Surrey, United Kingdom Langshott Manor Hotel Full time

The Role

A highly organized and welcoming individual is sought to join our hotel reception team. As a key member of our team, you will play a vital role in delivering exceptional guest service and ensuring a seamless stay for our guests.

You will be responsible for a range of tasks including guest check-in, rooming, and enquiry handling. Your excellent communication skills and warm personality will be essential in providing a warm and welcoming experience for our guests.

Our ideal candidate will be available to work flexible shifts, including weekends and bank holidays. You will be required to maintain a high level of attention to detail and accuracy in your work. In return, you will benefit from a competitive salary and a range of benefits including free car parking and employee uniform.

Key Responsibilities

  • Welcoming arrival guests
  • Guest check-in and rooming
  • Enquiry handling - both in person and on the telephone
  • Posting of charges and guest billing
  • Taking bedroom reservations
  • Producing daily Activity Report for all internal departments
  • Upselling facilities and rooms
  • Organising porter service where needed
  • Balancing the shift and completing 'end of day' procedures

Requirements

  • Excellent standard of personal appearance
  • Excellent communicator in person and on the telephone
  • Warm and friendly disposition
  • Genuine desire to serve our guests
  • Organised and good attention to detail
  • Accurate data entry and computer work

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