Hotel Front Desk Representative
2 days ago
The Role
A highly organized and welcoming individual is sought to join our hotel reception team. As a key member of our team, you will play a vital role in delivering exceptional guest service and ensuring a seamless stay for our guests.
You will be responsible for a range of tasks including guest check-in, rooming, and enquiry handling. Your excellent communication skills and warm personality will be essential in providing a warm and welcoming experience for our guests.
Our ideal candidate will be available to work flexible shifts, including weekends and bank holidays. You will be required to maintain a high level of attention to detail and accuracy in your work. In return, you will benefit from a competitive salary and a range of benefits including free car parking and employee uniform.
Key Responsibilities
- Welcoming arrival guests
- Guest check-in and rooming
- Enquiry handling - both in person and on the telephone
- Posting of charges and guest billing
- Taking bedroom reservations
- Producing daily Activity Report for all internal departments
- Upselling facilities and rooms
- Organising porter service where needed
- Balancing the shift and completing 'end of day' procedures
Requirements
- Excellent standard of personal appearance
- Excellent communicator in person and on the telephone
- Warm and friendly disposition
- Genuine desire to serve our guests
- Organised and good attention to detail
- Accurate data entry and computer work
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