Hotel Front Desk Associate

7 days ago

Horley, Surrey, United Kingdom Langshott Manor Hotel Full time

The Role

We are seeking a highly organized and friendly individual to join our professional Hotel Reception team. As a key member of our team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests throughout their stay.

Your duties will include welcoming arrival guests, handling guest check-in and rooming, and providing information to internal departments. You will also be responsible for enquiry handling, posting of charges, and taking bedroom reservations.

Requirements

  • Excellent standard of personal appearance
  • Excellent communicator in person and on the telephone
  • Warm and friendly disposition
  • Genuine desire to serve our guests
  • Organised and good attention to detail
  • Accurate data entry and computer work

The Benefits

  • An additional end of financial year service charge bonus
  • 4 weeks holiday rising to 5 weeks with service
  • 8 Bank holidays
  • Free car parking
  • Employee uniform

In addition, you will benefit from a range of company benefits including:

Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme

In addition to these benefits, you will also enjoy a range of other benefits when you celebrate your 1 year, 3 year and 5 year anniversary, including your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday.

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