Hotel Reception Team Member
5 days ago
Hotel Receptionist Role
We are seeking a highly organized and guest-focused individual to join our professional Hotel Reception team. As a key member of our team, you will provide exceptional service to our guests throughout their stay.
Your key responsibilities will include:
- Welcome and check-in guests, ensuring a warm and welcoming experience.
- Manage guest room assignments and handle rooming requests.
- Provide accurate and timely information to internal departments to ensure seamless guest service.
- Upsell hotel facilities and rooms to maximize revenue.
- Balance shift duties and complete end-of-day procedures.
- Support the food and beverage team during quieter periods.
Requirements
- Able to work flexible shifts, including weekends and 37.5 hours per week.
- Excellent personal appearance and communication skills.
- Warm and friendly disposition, with a genuine desire to serve our guests.
- Organized and detail-oriented, with accurate data entry skills.
The Benefits
- End-of-financial-year service charge bonus.
- Four weeks' holiday, rising to five weeks with service.
- Eight Bank holidays.
- Free car parking.
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