Food and Beverage Team Member

3 weeks ago


Horley, Surrey, United Kingdom Langshott Manor Hotel Full time

The Role

We are seeking a skilled and enthusiastic Food and Beverage Assistant to join our team at Langshott Manor Hotel. As a Food and Beverage Assistant, you will play a vital role in delivering exceptional service to our guests.

Your key responsibilities will include:

  • Preparing the restaurant for service, ensuring a warm and welcoming atmosphere for our guests.
  • Meeting and greeting guests, providing a friendly and efficient service.
  • Taking orders and serving food and beverage, including alcoholic beverages, in a timely and professional manner.
  • Completing satisfaction checks, ensuring that our guests are satisfied with their dining experience.
  • Resolving any service issues, providing a positive outcome for our guests.
  • Presenting bills to guests and taking payment, ensuring a smooth and efficient service.
  • Resetting the restaurant at the end of the shift, ready for the next service.
  • Ensuring your work area is clean and tidy, maintaining the highest standards of cleanliness and hygiene.

Requirements

  • A smart appearance and excellent communication skills, with a passion for delivering exceptional guest service.
  • Experience within a quality food service hotel or restaurant, demonstrating a strong understanding of the industry.

Benefits

  • An additional end-of-year service charge bonus, recognizing your hard work and dedication.
  • Four weeks' holiday rising to five weeks with service, providing a great work-life balance.
  • Eight Bank holidays, giving you time to relax and recharge.
  • Free car parking, making it easy to get to work.
  • Employee uniform, ensuring you look professional and polished.

In addition, you will benefit from a range of company benefits, including:

  • Discounted hotel accommodation for yourself and your family at all Langshott Manor Hotel locations.
  • Discounted hair treatments at our Utopia Spas.
  • Discounted food and beverage at all Langshott Manor Hotel locations.
  • Discounts on individual treatments booked in our Utopia Spas.
  • Discounts on retail products in our Utopia Spas.
  • A refer-a-friend staff recruitment scheme, rewarding you for recommending friends and family.

When you celebrate your 1-year, 3-year, and 5-year anniversaries, you will enjoy a range of special benefits, including a paid birthday off, complimentary overnight stays, complimentary lunch or afternoon tea, and service-related holiday.



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