Customer Service Ambassador

3 weeks ago


Horley, Surrey, United Kingdom Sofitel London Gatwick Full time
Job Title: Receptionist

About the Job:

As a Receptionist at Sofitel London Gatwick, you will play a vital role in creating a warm and inviting atmosphere for our guests. Your primary responsibility will be to ensure every guest receives excellent service throughout their stay.

Key Responsibilities:

- Greet guests with a warm welcome and an infectious smile.
- Manage check-in and check-out procedures efficiently.
- Provide guests with information about hotel facilities, services, and the local area.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Work closely with other departments to ensure seamless guest experiences.
- Answer calls, allocate rooms, and prepare guests' bills.

Requirements:

- Providing a high-quality service comes naturally to you.
- Strong organizational skills and attention to detail.
- Ability to multi-task and remain calm under pressure.
- Excellent communication skills with a high standard of written and spoken English.
- A smart and professional appearance.
- You value being part of a team and supporting your colleagues.
- Most of all, you have an approachable, positive, and proactive manner.

Preferred Qualifications:

- Experience in a similar role within a 4-star hotel is a significant advantage.
- Opera PMS experience is a plus.

About Us:

Sofitel London Gatwick is the perfect blend of style and convenience. With 518 spacious ensuite rooms, a selection of restaurants, and bars showcasing fresh international flavours, our luxurious hotel has gym facilities and 14 flexible conference and meeting rooms with space to accommodate up to 300 guests. It offers an exclusive walkway straight into the airport's North Terminal.

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