Customer Service Representative
1 month ago
Customer Service Role Overview
World Duty Free is seeking a skilled Customer Service Representative to join our team at Gatwick Airport.
Key Responsibilities
As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences, building rapport with customers, and providing them with an enjoyable journey through our luxurious products.
- Deliver individualized world-class service experiences for every customer
- Maximize sales opportunities using world-class service skills and knowledge of products and promotions
- Demonstrate positive personal behaviors and a can-do attitude
- Work independently or as part of a team to achieve operational standards across the store
Requirements
To be successful in this role, you will need:
- Passion for working in a team
- Flexibility to adapt to the fast-paced environment
- Good communication skills
- Self-motivation, enthusiasm, and professionalism
What We Offer
As a Customer Service Representative at World Duty Free, you can expect:
- Company bonus scheme
- Employee Assistance program - confidential advice service to support our teams on a range of issues
- Discounts on products for our staff, family, and friends
- Travel discounts
- Free parking
We strive to be a great employer by treating our colleagues with respect, engaging them in their jobs, and helping them grow their skills and receive fair recognition and reward.
Working with Us
At World Duty Free, we provide a full induction and comprehensive training to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your learning and encourage your growth and career development.
Our Environment
Our store operates on a rolling rota system, with a 3 on 3 off or 2-week rotating shift pattern. You will be provided with your rota 4 weeks in advance. The working hours are between 4am and 11pm, with opportunities for overtime.
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