Senior Client Service Representative
2 days ago
Company Overview:
We are a leading global provider of brand solutions, serving major consumer goods manufacturers in the food, retail, cosmetics, and pharmaceutical industries.
About This Role:
We are seeking an experienced Client Coordinator to join our team in York. As a Client Coordinator, you will be responsible for providing exceptional client service and support, working closely with cross-functional teams to ensure timely and accurate delivery of artwork and packaging materials.
Main Responsibilities:
Liaising daily with the Product Launch and Change team to ensure seamless communication and project coordination.
Interacting with the Artwork Production and QC team to maintain high-quality standards and resolve any issues that may arise.
Entering client information into the Product Lifestyle Management system to ensure accurate data management.
Communicating job progress and answering customer queries by telephone and email to provide exceptional client service.
Interpreting results/reports and taking appropriate actions, liaising with staff and clients to ensure effective problem-solving.
Producing electronic certificates, reports, and invoices in an accurate and timely manner to meet client expectations.
Contributing to credit control activities as required to ensure timely payment from clients.
Liaising with and supporting the Global Sales and Marketing Managers as required to align business objectives.
Booking in and sending out samples to clients in a timely and efficient manner.
Participating in team meetings and following through on actions/projects to ensure successful collaboration.
Contributing to the upkeep and improvement of office processes and procedures to ensure operational efficiency.
Salary: £35,000 - £40,000 per annum, depending on experience.
Location: York, UK.
Job Type: Full-time.
Work Hours: 37 hours per week.
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