Customer Experience Lead

1 month ago


Horley, Surrey, United Kingdom The Original Factory Shop Full time
Job Description
The Assistant Store Manager will play a key role in leading the store team to achieve sales growth, improve customer satisfaction, and drive business results. This is a challenging but rewarding opportunity for someone who is passionate about retail and wants to take on a new challenge.

Key Responsibilities
- Support the Store Manager in achieving sales targets and improving customer satisfaction
- Develop and implement plans to improve sales performance and customer engagement
- Collaborate with the team to identify and implement process improvements to increase efficiency and productivity

Requirements
- Previous experience in a retail management role, preferably with a similar retailer
- Proven track record of delivering exceptional customer service and driving sales growth
- Excellent leadership and communication skills, with the ability to motivate and inspire a team

Benefits
- Competitive salary: £39,000 - £43,000 per annum
- Colleague discount scheme
- Onsite training and development opportunities
- Flexible working hours, including alternate weekends off
- 31 days holiday (including bank holidays)
- Birthday day off
- Free life insurance
- Recognition scheme and long service awards
- Contributory pension scheme and employee assistance program

This is an exciting opportunity for an ambitious individual to take their career to the next level and work for a company that values its employees and customers alike.

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