Customer Service Ambassador

3 days ago


Horley, Surrey, United Kingdom Estee Lauder Full time
Job Overview

Estee Lauder is seeking an experienced Customer Service Ambassador to join our team. This role offers a competitive salary of $60,000 - $75,000 per annum, depending on experience.

About the Position:

  • The Customer Service Ambassador will be responsible for driving and elevating execution standards of brand services primarily through the delivery of the Service Accreditation Programme.
  • This includes ensuring teams can deliver our signature high-touch service, both in store and virtually.
  • The role requires leading on the ground in the ongoing evolution of the brand service strategy through modelling positive behaviours, coaching and development of Stylists.
  • Model/lead a coaching culture where everyone receives timely acknowledgement for their successes and feedback on all areas of opportunity, fully embodying our brand core values of kindness and transparency.

Key Responsibilities:

  • Lead by example through always delivering exceptional customer service levels.
  • Achieve all KPI's as outlined by Brand Manager/Retail Operations Manager/Boutique Manager.
  • Drive Retail Sales utilizing the 80/20 approach (20% of time will be dedicated to selling).

Education Support:

  • Ensure product knowledge through 100% completion of all relevant e-learning content.
  • Ensure that the teams follow corporate initiatives and store policy and procedures, including the Retail Operations guidelines, hygiene protocol and others.
  • Identify locally relevant education opportunities and highlight these to Brand Manager/Retail Operations Manager/Education Executive/Global Education through regular feedback and reporting.

Qualifications:

  • Experience in in-store and digital education.
  • Exceptional and proven coaching skills.
  • Excellent verbal and written communication skills, both in person and virtually.
  • Results driven & action oriented.
  • Excellence in execution.
  • Business acumen: good analytical and commercial skills.
  • Able to drive and facilitate change.
  • Experience in conflict and interpersonal interactions.
  • Extensive knowledge and experience in retail beauty industry.
  • Proven ability to build collaborative relationships with retailers, direct reports and peers.
  • Exemplifies our brand code of kindness.
  • Digitally-savvy: presence and experience in social media.


  • Horley, Surrey, United Kingdom Jo Malone London Careers Full time

    Customer Experience Ambassador Role at Jo Malone LondonWe are seeking charismatic individuals to join our team as Customer Experience Ambassadors. As part of our Travel retail team, you will work within one of the most dynamic retail environments, located in stores of our retail partner World Duty Free.The primary focus of a Customer Experience Ambassador is...


  • Horley, Surrey, United Kingdom World Duty Free - WDF Full time

    World Duty Free - WDF is seeking a highly skilled Customer Service Assistant to join their team at Gatwick Airport. The successful candidate will have a competitive hourly rate plus excellent benefits, including a 20% premium for unsociable hours.Job DescriptionThe primary responsibility of this role is to deliver an exceptional customer experience,...


  • Horley, Surrey, United Kingdom Pret Full time

    We are seeking enthusiastic and passionate individuals to join our team at Pret, Gatwick Airport. As a Front of House Team Member, you will be responsible for delivering great customer service and preparing delicious products.What We OfferA competitive salary of £9-£10 per hour, inclusive of weekly mystery shopper bonus of £1 per hourFree food when...


  • Horley, Surrey, United Kingdom Courtyard by Marriott London Gatwick Full time

    Courtyard by Marriott London GatwickJob Summary: We are seeking a highly motivated and customer-focused Guest Services Assistant to join our team in providing exceptional out-of-hours service to our guests.About the Role: As a Nights Guest Service Assistant, you will be responsible for ensuring every guest receives a safe and outstanding experience during...


  • Horley, Surrey, United Kingdom Vagabond Wines Full time

    At Vagabond Wines, we strive to create exceptional experiences for our customers. As a member of our team, you'll play a vital role in making this happen.Your Key Responsibilities:Providing top-notch customer service by engaging with guests, responding to their queries, and resolving any issues promptly.Collaborating with the kitchen team to deliver...

  • Retail Ambassador

    2 weeks ago


    Horley, Surrey, United Kingdom Jo Malone London Careers Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our Travel Retail team as a Fragrance Expert. In this role, you will be responsible for providing outstanding customer service, promoting our products, and maintaining the store environment.As a Fragrance Expert, you will have the opportunity to work with a wide range of...


  • Horley, Surrey, United Kingdom World Duty Free - WDF Full time

    Customer Service Role OverviewWorld Duty Free is seeking a skilled Customer Service Representative to join our team at Gatwick Airport.Key ResponsibilitiesAs a Customer Service Representative, you will be responsible for delivering exceptional customer experiences, building rapport with customers, and providing them with an enjoyable journey through our...

  • Fragrance Ambassador

    4 weeks ago


    Horley, Surrey, United Kingdom Jo Malone London Full time

    We are seeking outstanding individuals to join our team as Fragrance Experts, where they will bring the brand's generosity to life within our boutiques through exceptional customer service.Fragrant fun, curiosity, and kindness are key attributes for this role.Working in one of the most dynamic environments at Gatwick Airport, you will be part of our Travel...


  • Horley, Surrey, United Kingdom Pret Full time

    As a Front of House Team Member at Pret A Manger, Gatwick Airport, you will be part of a team that is passionate about delivering great customer service and preparing delicious products.What We Offer:Competitive hourly rate (£ to £) inclusive of weekly mystery shopper bonus of £ per hourFree food when you're workingClub Pret Membership, with 50% off food...


  • Horley, Surrey, United Kingdom Archard Talent Limited Full time

    Archard Talent LimitedWe are seeking a skilled and motivated Helpdesk Technician to join our team. As a Helpdesk Technician, you will provide technical support and assistance to customers.About the Role:The successful candidate will be responsible for troubleshooting faults, resolving remote cases efficiently, and providing support for the upkeep and...


  • Horley, Surrey, United Kingdom FatFace Full time

    Are you a customer service enthusiast with a passion for delivering exceptional experiences?FatFace, a leading fashion brand, is seeking a talented individual to join our team as a Store Crew member at Gatwick Airport.The estimated salary for this role is £25,000 - £28,000 per annum, depending on experience.As a Store Crew member, you will be the face of...


  • Horley, Surrey, United Kingdom CV Library Full time

    CV Library is a dynamic and growing organization seeking an experienced Accountancy Services Director to lead our accountancy services team. As a seasoned professional, you will bring a wealth of knowledge and expertise to this role, guiding our team to deliver exceptional results for our clients.About the RoleYou will be responsible for overseeing the...


  • Horley, Surrey, United Kingdom whitbread Full time

    We're currently recruiting for a Customer Service Barista Specialist in our London Gatwick Airport (North Terminal) Premier Inn.As a valued member of our team, you'll be working 35 hours per week, with the opportunity to earn up to £15.00 per hour.About the RoleThis is an exciting opportunity to join our team as a Barista, serving drinks in our hotel's...


  • Horley, Surrey, United Kingdom Pret Full time

    We are looking for talented individuals to join our team at Pret, Gatwick Airport. As a Customer Service Ambassador, you will be responsible for delivering exceptional customer experiences and preparing high-quality products.Our BenefitsFree parkingGreat discounts on travel to the airportAbout the RoleFull-time position with shifts spread over 5 days from...


  • Horley, Surrey, United Kingdom Vagabond Wines Full time

    We are an award-winning restaurant and bar chain, Vagabond Wines, opening a new concept in Gatwick Airport. Our specialty lies in English Sparkling Wine and Cocktails, offering a premium experience.This venue will operate 18 hours a day, providing breakfast, lunch, and dinner options alongside a variety of cocktails, spirits, beers, wines, and soft drinks....

  • Front Desk Ambassador

    4 weeks ago


    Horley, Surrey, United Kingdom whitbread Full time

    At Whitbread, we're looking for a highly skilled Front of House Team Member to join our team at Gatwick Crawley Town West Premier Inn.We offer an exciting opportunity to work in a dynamic environment with a competitive salary. You will be working 16 hours per week, and your hourly pay can reach up to £10.00.Job DescriptionThis role involves being the...


  • Horley, Surrey, United Kingdom Arora Group Full time

    Job OverviewThe Arora Group is seeking a highly motivated and experienced Night Receptionist to join our team. As a Night Receptionist, you will be responsible for providing exceptional customer service to guests, handling front desk operations, and maintaining a high level of hospitality standards.Salary and BenefitsWe offer a competitive hourly rate of...


  • Horley, Surrey, United Kingdom Archard Talent Limited Full time

    Archard Talent Limited is a leading provider of exceptional customer service solutions. As a Customer Support Specialist, you will play a pivotal role in maintaining our commitment to delivering world-class support.Salary: £30,000We are seeking a highly motivated and skilled professional to join our Helpdesk team. In this role, you will leverage your...


  • Horley, Surrey, United Kingdom Travelex Full time

    Job Title: Expert Travel Currency SpecialistJob Type: Permanent/Part TimeHours per week: 14 hoursSalary: £12.50 per hour + 45p location allowance + Monthly BonusWorking Patterns: This role is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday.Benefits:• Comprehensive voluntary benefits package, providing...


  • Horley, Surrey, United Kingdom The Original Factory Shop Full time

    Job DescriptionThe Assistant Store Manager will play a key role in leading the store team to achieve sales growth, improve customer satisfaction, and drive business results. This is a challenging but rewarding opportunity for someone who is passionate about retail and wants to take on a new challenge.Key Responsibilities- Support the Store Manager in...