Customer Service Ambassador

4 weeks ago


Horley, Surrey, United Kingdom Courtyard by Marriott London Gatwick Full time

About the Role

At Courtyard by Marriott London Gatwick, we are seeking a highly skilled and customer-focused Guest Services Assistant to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that every stay is memorable and enjoyable.

Key Responsibilities

  • Provide warm and welcoming service to all guests, responding to their needs and preferences in a timely and professional manner.
  • Assist with check-in and check-out processes, resolving any issues or concerns that may arise.
  • Offer recommendations and advice on local attractions, dining, and activities, enhancing the guest's overall experience.
  • Maintain accurate records and reports, ensuring that all guest interactions are documented and followed up on as necessary.
  • Collaborate with other departments to ensure seamless service delivery and high levels of guest satisfaction.

Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. Previous experience in a customer-facing role is essential, as is a passion for delivering exceptional service and a commitment to exceeding guest expectations.



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