Hotel Ambassador

3 weeks ago


Horley, Surrey, United Kingdom Sofitel London Gatwick Full time

About the Role

As a Hotel Ambassador at Sofitel London Gatwick, you will be responsible for creating unique and memorable experiences for our guests. You will be the main point of contact for our guests throughout their stay, providing exceptional customer service and addressing any inquiries or concerns.

Your Key Responsibilities

  • Greet guests with a warm welcome and provide them with a comprehensive knowledge of the hotel facilities and services.
  • Assist guests with arrangements and special requests, ensuring a seamless and enjoyable stay.
  • Work closely with other departments to ensure the highest standards of service and guest satisfaction.

What We Are Looking For

  • A passionate and dedicated individual who is committed to delivering exceptional service.
  • Excellent communication skills and a high standard of written and spoken English.
  • Extensive knowledge of the local area and a keen sense of curiosity.
  • A smart and professional appearance, with a positive and proactive attitude.

About Us

Sofitel London Gatwick is a 4-star hotel that offers a unique blend of style and convenience. With 518 spacious rooms and a range of amenities, we provide an unforgettable experience for our guests. As a member of our team, you will have the opportunity to grow and develop your skills, with exciting opportunities for career progression and development.


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