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Hotel Ambassador
1 month ago
About the Role
We are seeking a skilled and charismatic Guest Experience Specialist to join our team at Sofitel London Gatwick. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is nothing short of unforgettable.
Key Responsibilities
- Greet guests with a warm welcome and make them feel valued and cared for throughout their stay.
- Provide expert knowledge of the hotel facilities and services, as well as recommendations for local attractions and experiences.
- Assist guests with arrangements and special requests, ensuring seamless and personalized service.
- Work closely with other departments to ensure a seamless guest experience.
Requirements
- Excellent communication skills and a high standard of written and spoken English.
- Extensive knowledge of the local area and ability to provide recommendations.
- Ability to work well under pressure and provide exceptional service in a fast-paced environment.
- Smart and professional appearance, with a positive and proactive attitude.
What We Offer
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development within our expanding hospitality group.
