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Hotel Front Desk Associate

2 months ago

Horley, Surrey, United Kingdom Langshott Manor Hotel Full time

The Role

We are seeking a highly organized and friendly individual to join our professional Hotel Reception team as a Guest Service Representative. As a key member of our team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests throughout their stay.

Key Responsibilities

  • Welcoming arrival guests and ensuring a warm and welcoming atmosphere
  • Guest check-in and rooming, including accurate data entry and computer work
  • Handling guest enquiries, both in person and over the phone, in a professional and courteous manner
  • Posting of charges and guest billing, ensuring accuracy and attention to detail
  • Taking bedroom reservations and managing room inventory
  • Producing daily Activity Report for all internal departments, highlighting key statistics and trends
  • Upselling facilities and rooms to maximize revenue and enhance guest experience
  • Organizing porter service as needed, ensuring efficient and effective delivery of guest requests
  • Balancing the shift and completing 'end of day' procedures, ensuring a smooth handover to the next shift
  • Assisting the food and beverage team during quieter periods, providing additional support and ensuring seamless service

Requirements

  • Availability to work flexible shifts, including weekend shifts, 37.5 hours per week (5 days)
  • Excellent standard of personal appearance, adhering to company uniform and grooming standards
  • Excellent communication skills, both in person and over the phone
  • Warm and friendly disposition, with a genuine desire to serve our guests
  • Organized and detail-oriented, with accurate data entry and computer skills

The Benefits

  • An additional end-of-year service charge bonus
  • 4 weeks' holiday rising to 5 weeks with service
  • 8 Bank holidays
  • Free car parking
  • Employee uniform

Additional Benefits

  • Discounted hotel accommodation for yourself and your family at all Langshott Manor Hotel locations
  • Discounted hair treatments at our Utopia Spas
  • Discount off all food and beverage at all Langshott Manor Hotel locations
  • Discount on individual treatments booked in our Utopia Spas
  • Discount on retail products in our Utopia Spas
  • Refer a friend staff recruitment scheme