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Restaurant Operations Supervisor

2 months ago

Horley, Surrey, United Kingdom Langshott Manor Hotel Full time

About the Role

We are seeking a highly skilled and experienced Food and Beverage Supervisor to join our team at Langshott Manor Hotel. As a key member of our hospitality team, you will be responsible for supporting the Food and Beverage Manager in delivering exceptional service to our guests.

Key Responsibilities

  • Ensure the restaurant is set for service and all mise en place is prepared
  • Ensure correct staffing for service and all staff are smartly presented
  • Briefing all staff on service issues/information for their shift
  • Welcoming guests and taking food and drink orders
  • Hosting the restaurant during service and assisting and coaching staff with food and drink service
  • Conducting satisfaction checks to ensure guest satisfaction
  • Ensuring food and beverage service standards in the lounge are achieved and ensure seamless service across departments
  • Ensure correct billing for all diners
  • Ensure cashing up and end of day is carried out at the end of the shift
  • Ensure the restaurant is closed down at the end of service and left ready for the following service shift
  • Hosting and running events, weddings, conferences and private dinners
  • Assisting with recruitment and induction of new team members
  • Training, skills training and coaching a team of permanent/casual employees
  • Ensuring the department meets the Company and legal requirements in relation to Health and Safety and Food Hygiene

Requirements

  • Previous supervisory experience in a quality restaurant environment required
  • A proven record of experience in planning, training and supervising a team to ensure excellence in guest service
  • Good knowledge of food and wines
  • A flexible and adaptable approach to work and the ability to adapt to the different service requirements across food and beverage areas