National Support Centre Team Leader

3 weeks ago

Glasgow, Glasgow City, United Kingdom Victim Support Scotland Full time

Victim Support Scotland – Empowering Individuals Affected by Crime.

Our mission is to place victims and witnesses at the forefront of our operations, ensuring they are acknowledged, experience enhanced well-being, and feel secure and informed. We strive to be an effective organization that creates a lasting impact.

About Us

Victim Support Scotland is dedicated to providing assistance and information to individuals impacted by crime while advocating for the rights of victims and witnesses. Our services are available free of charge, confidential, and customized to meet individual needs, regardless of whether a crime has been reported or when it occurred. Our vision is to ensure that all individuals affected by crime – including victims, witnesses, and their families – are treated with dignity and respect, placing them at the core of the justice system in Scotland. Our mission is to guarantee that all those impacted by crime receive high-quality support that aids in their recovery. Our work is guided by six core principles: engaging and compassionate; inclusive and accessible; person-centered; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled. Join us in our commitment to empowering individuals affected by crime.

VSS prioritizes the safeguarding and welfare of all service users, implementing a thorough recruitment and selection process, including necessary checks to uphold this commitment.

Role Overview

We are excited to announce an opportunity to become a National Support Centre Team Leader, working 35 hours per week.

This position operates on a rotational schedule, covering five out of seven days, with a combination of early, mid, and late shifts. Our operational hours are as follows:

  • Monday - Friday: 8am - 8pm
  • Saturday - Sunday: 10am - 4pm

About the National Support Centre

Our National Support Centre (NSC) offers round-the-clock assistance to individuals experiencing crime. The support we provide is centered around our National Helpline and online resources. We process referrals from various sources across Scotland, including Courts, Police, external organizations, and individuals directly affected by crime. The NSC serves as the initial point of contact for those seeking our assistance.

As a member of the National Support Centre Team, you will oversee a group of volunteers responsible for delivering, implementing, and assessing the nationwide National Support Centre function across VSS. Our aim is to provide effective and efficient support across the organization, ensuring that victims and witnesses receive the information they need in a timely and accessible manner. You will work collaboratively with your colleagues to ensure that all support options and new initiatives are informed by the insights of service users. Additionally, you will manage all aspects of volunteer engagement within the Support Centre, including recruitment, onboarding, training, ongoing performance management, and support. Your role will ensure that volunteers are well-equipped, knowledgeable, and capable of delivering the necessary support to meet service user needs.

If you seek a meaningful role where you can truly make a difference, this position may be the right fit for you.

Qualifications for Success

We are looking for a candidate with experience in a similar capacity, possessing the ability to plan and organize a complex workload with changing deadlines to meet specific targets while ensuring quality outcomes. An effective leadership style is essential, with the capability to inspire confidence, motivate, and enhance performance. A solid understanding of the voluntary and charity sector is required, along with a willingness to adapt working hours and travel as necessary.

Further details regarding this role can be found in the job description.

Benefits

At Victim Support Scotland, we prioritize your well-being. We offer an enhanced annual leave package, along with access to a complimentary health cash plan that covers you and your family for various benefits, including dental care, virtual GP access, counseling, legal support, and discounts on gym memberships, cinema tickets, and retail. Additionally, we provide a generous pension scheme, enhanced parental leave, and access to a credit union. Supporting employee development is a key focus, and we offer extensive learning and development opportunities.

  • National Support Centre Team Leader

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Victim Support Scotland Full time

    Victim Support Scotland – Empowering Individuals Affected by Crime. Our organization places victims and witnesses at the forefront of our mission, ensuring they are acknowledged, experience enhanced well-being, and feel secure and informed. We strive to be an effective entity that creates a lasting impact. About Us Victim Support Scotland is...

  • Data Analyst

    1 week ago

    Glasgow, Glasgow City, United Kingdom NHS National Services Scotland Full time

    About the Role:National Services Scotland is seeking a skilled Data Analyst to join our team in the National Services Directorate. As a Data Analyst, you will play a crucial role in providing data analysis and audit support activities for a portfolio of national networks and services.Key Responsibilities:Deliver high-quality data, analytical, and support...

  • Broker Support Team Leader

    2 months ago

    Glasgow, Glasgow City, United Kingdom The Cigna Group Full time

    Broker Support Team LeaderLocation – Glasgow Reporting to – Global Broker Support Team ManagerGlobal Individual Health (GIH)Cigna is a leading global health services provider, dedicated to helping people improve their health, wellbeing and sense of security.Cigna International's Global Individual Health (GIH) business is a leader in providing...

  • Breakfast Team Leader

    2 months ago

    Glasgow, Glasgow City, United Kingdom voco™ Hotels Full time

    Breakfast Team Leader (32 hours) - Glasgowvoco Grand Central Hotel are looking for our next Breakfast Team Leader (32 hours) to join us in creating a warm voco welcome for our guests Our locally curated voco Grand Central stands strong in Glasgow's city centre, bringing together un-stuffy service and a warm Glasgow welcome to our business and leisure guests...

  • Technical Support Team Leader

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Ltd Full time

    Position OverviewTechnical Support Team LeaderCBW Staffing Solutions Ltd is seeking a dedicated Technical Support Team Leader to oversee the performance of our service desk operations. This role is pivotal in ensuring that our clients receive exceptional support and that service levels are maintained effectively.The ideal candidate will:Lead and motivate the...

  • Breakfast Team Leader

    1 month ago

    Glasgow, Glasgow City, United Kingdom IHG - Voco Grand Central Glasgow Full time

    voco Grand Central Hotel are looking for our next Breakfast Team Leader (32 hours) to join us in creating a warm voco welcome for our guestsOur locally curated voco Grand Central stands strong in Glasgow's city centre, bringing together un-stuffy service and a warm Glasgow welcome to our business and leisure guests alike. Holding the biggest ballroom in...

  • Contact Centre Team Lead

    1 day ago

    Glasgow, Glasgow City, United Kingdom Intrum Full time

    About the RoleWe are seeking a highly motivated and experienced Team Manager to lead our Customer Support team at Intrum. As a Team Manager, you will be responsible for inspiring, motivating, and developing your team to meet the department's objectives.Key ResponsibilitiesLead a team of Customer Support Representatives to enhance performance and maintain...

  • Contact Centre Team Lead

    1 day ago

    Glasgow, Glasgow City, United Kingdom Intrum Full time

    About the RoleWe are seeking a highly motivated and experienced Team Manager to lead our Customer Support team at Intrum. As a Team Manager, you will be responsible for inspiring, motivating, and developing your team to meet the department's objectives.Key ResponsibilitiesLead a team of Customer Support Representatives to enhance performance and maintain...

  • Events Operations Team Leader

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom voco™ Hotels Full time

    Events Operations Team Leader (Full-Time) - Glasgowvoco Grand Central Hotel are looking for our next Events Operations Team Leader (Full-Time) to join us in creating a warm voco welcome for our guests Our locally curated voco Grand Central stands strong in Glasgow's city centre, bringing together un-stuffy service and a warm Glasgow welcome to our business...

  • Payroll Team Leader

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Mazars Full time

    About MazarsMazars is a leading global professional services firm recognized for delivering exceptional quality in audit, accounting, tax, financial advisory, outsourcing, and consulting.We are a diverse, multicultural, and multi-generational team with a strong sense of unity and belonging. Our environment encourages you to take charge of your career,...

  • Team Leader

    1 day ago

    Glasgow, Glasgow City, United Kingdom Ann Summers Full time

    Job Summary:We are seeking a highly motivated and results-driven Team Leader to join our retail team at Ann Summers. As a Team Leader, you will be responsible for leading the success of the retail team and their performance, inspiring them to be the best they can be, coaching them to thrive, and motivating them to exceed targets and smash their goals.Key...

  • Team Leader

    2 days ago

    Glasgow, Glasgow City, United Kingdom Ann Summers Full time

    Job Summary:We are seeking a highly motivated and results-driven Team Leader to join our retail team at Ann Summers. As a Team Leader, you will be responsible for leading the success of the retail team and their performance, inspiring them to be the best they can be, coaching them to thrive, and motivating them to exceed targets and smash their goals.Key...

  • Team Leader

    1 day ago

    Glasgow, Glasgow City, United Kingdom Card Factory Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our Card Factory family. As a Team Leader, you will play a key part in driving the success of our stores by supporting your Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of everything we do.Key...

  • Team Leader

    3 days ago

    Glasgow, Glasgow City, United Kingdom Card Factory Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our Card Factory family. As a Team Leader, you will play a key part in driving the success of our stores by supporting your Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of everything we do.Key...

  • Healthcare Support Worker

    3 days ago

    Glasgow, Glasgow City, United Kingdom NHS National Services Scotland Full time

    About the Role:NHS National Services Scotland is seeking a skilled and compassionate Healthcare Support Worker to join our Surgical and Vascular teams. As a key member of our healthcare team, you will provide essential care to patients with varied Vascular and surgical conditions.Key Responsibilities:Work alongside our nursing team to provide high-quality...

  • Support Professional

    1 week ago

    Glasgow, Glasgow City, United Kingdom National Autistic Society Full time

    About the RoleWe are seeking a highly skilled and compassionate Support Professional to join our team at the National Autistic Society. As a Support Professional, you will play a vital role in supporting autistic individuals to achieve their goals and live fulfilling lives.Key ResponsibilitiesProvide individualized support to autistic individuals in a...

  • Benefits Team Leader

    2 months ago

    Glasgow, Glasgow City, United Kingdom Blue Arrow - Glasgow Full time

    Blue Arrow are looking for a Benefits Team Leader to join our Public Sector client in the Barrhead area. 12-Week Contract starting immediately until early November 2024. Pay of £16.80 per hour, this is a full time position 35hrs per week. The successful candidate will manage a team responsible for Housing Benefit, Council Tax reduction, Discretionary...

  • Scientific Lead Consultant Clinical Physicist

    1 week ago

    Glasgow, Glasgow City, United Kingdom NHS National Services Scotland Full time

    NHS National Services Scotland is a leading healthcare provider employing a diverse workforce of over 40,000 staff across various clinical and non-clinical professions. Our organization delivers a wide range of healthcare services to a population of over 1.2 million, including acute hospital, primary, community, and mental health care services.We operate a...

  • Scientific Lead Consultant Clinical Physicist

    1 day ago

    Glasgow, Glasgow City, United Kingdom NHS National Services Scotland Full time

    NHS National Services Scotland is a leading healthcare provider employing a diverse workforce of over 40,000 staff across various clinical and non-clinical professions. Our organization delivers a wide range of healthcare services to a population of over 1.2 million, including acute hospital, primary, community, and mental health care services.We operate a...

  • Senior Data and Analytics Professional

    1 day ago

    Glasgow, Glasgow City, United Kingdom NHS National Services Scotland Full time

    About the Role:National Services Scotland (NSS) is a national NHS Board operating at the heart of NHSScotland, providing strategic and operational support to customers. Our priority is to improve the health and well-being of the people of Scotland by working in partnership with colleagues across Health and Social Care.The Data and Analytics Service:We are...