Events Operations Team Leader

4 weeks ago

Glasgow, Glasgow City, United Kingdom voco™ Hotels Full time
Events Operations Team Leader (Full-Time) - Glasgow

voco Grand Central Hotel are looking for our next Events Operations Team Leader (Full-Time) to join us in creating a warm voco welcome for our guests

Our locally curated voco Grand Central stands strong in Glasgow's city centre, bringing together un-stuffy service and a warm Glasgow welcome to our business and leisure guests alike. Holding the biggest ballroom in Scotland with natural light and our iconic award-winning Champagne Central Bar, our Hotel is full of over 140 years of culture, history and story-telling with our relaxing spaces for guests to enjoy.

At voco, everyone's a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.

As an Events Operations Team Leader, your main duties and responsibilities will be supporting our C&B manager to ensure that the department is running smoothly and that our guests and customers are receiving 5* service throughout. You will support by dealing with any high-level service recoveries, training any of our new starts and managing your shift in the absence of the C&B manager. Please note, we have both permanent and fixed-term contracts available for this role.

We are looking for someone who has...

  • Availability to work 5 shifts per week including weekends and bank holidays
  • Experience working within a busy Events Operations team within a 4 or 5* hotel would be beneficial, ideally as either a Supervisor, Team Leader or Assistant Manager
  • Passion for providing an excellent guest service, you will be someone who enjoys interacting with guests to ensure they are having a uniquely personal experience
  • Experience developing and coaching team members to make sure that they are performing at their best
  • An un-stuffy, thoughtful approach to service. You will be someone who enjoys to showcase your personality and your ability to be a host to our guests, providing them with a laid-back stay
  • An interest in our environment and sustainability - we are characterised by innovation and finding ways to become more sustainable
  • Overall, ready to work in our voco team and provide our guests with a warm Glasgow welcome Being a host at voco, we offer you the following benefits...
    • Financial security per hour ( 27,768.00 per annum FTE), guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay Plus Tronc paid monthly if in eligible role.
    • Growth and development - extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
    • Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
    • Wellbeing - generous maternity/paternity pay and subsidised childcare support, employee assistance programme available 24/7 and access to mental health first-aiders
    • Hotel specific benefits - generous discounts in our Champagne Bar (*must be booked inline with process) plus a variety of different gifts on milestone occasions to celebrate with you

      If you are someone who wants to join a company which favours laid-back but attentive connections with a focus on the environment, apply today Check out our Instagram page @vocograndcentral to see more.

      You must meet the legal requirements to work in the UK.

      At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

      Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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