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Technical Support Team Leader

2 months ago

Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Ltd Full time
Position Overview
Technical Support Team Leader

CBW Staffing Solutions Ltd is seeking a dedicated Technical Support Team Leader to oversee the performance of our service desk operations. This role is pivotal in ensuring that our clients receive exceptional support and that service levels are maintained effectively.

The ideal candidate will:

  • Lead and motivate the support team to deliver outstanding customer service.
  • Ensure that client expectations are not only met but consistently surpassed through proactive communication and support strategies.
  • Monitor and evaluate team performance, providing guidance and training as necessary to enhance skills and efficiency.

Join us in our commitment to excellence in customer service and support