Customer Service Representative

5 days ago

Whitehaven, Cumbria, United Kingdom Cumberland Building Society Full time

About Us:

Cumberland Building Society is a customer-owned organisation dedicated to making a positive difference in the lives of our customers, communities, and people.

We're passionate about doing the right thing and helping people achieve their goals, whether it's saving for their future, buying their dream homes, or investing in their career ambitions.

About the Role:

As a Customer Advisor, you will be part of a team committed to delivering exceptional service to our customers. You'll be responsible for identifying products and services that meet their needs, working across multiple channels to provide a seamless customer experience.

Key Responsibilities:

  • Provide outstanding customer service, building strong relationships with customers and the community
  • Identify and recommend products and services that meet customer needs, driving sales and revenue growth
  • Work collaboratively with other business areas to achieve key performance objectives
  • Develop and maintain a deep understanding of customer needs, preferences, and pain points
  • Stay up-to-date with industry trends, regulatory requirements, and product developments

About You:

To succeed in this role, you'll need:

  • A passion for delivering exceptional customer service and building strong relationships
  • Excellent communication and organisational skills, with the ability to work in a fast-paced environment
  • Confidence in working towards key performance objectives and driving sales growth
  • Enthusiasm and flexibility to meet customer needs, in any setting

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