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Customer Service Representative

2 months ago

Whitehaven, Cumbria, United Kingdom Reed Talent Solutions Full time

Role Overview:

Reed Talent Solutions is seeking a highly skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing top-tier customer satisfaction by resolving billing issues, managing cases, and ensuring customers are informed throughout.

Main Responsibilities:

  • Investigate and resolve customer queries in a timely and professional manner
  • Collect payments and negotiate payment plans to meet customer needs
  • Explore debt reduction and payment options to ensure customer satisfaction
  • Strive for first-time telephone resolution to minimize customer complaints
  • Effective communication with customers to build trust and resolve issues

Requirements:

  • Professional communication skills to interact with customers
  • Ability to manage workload efficiently to meet customer demands
  • Work within regulatory guidelines to ensure compliance
  • Work collaboratively with team members to achieve high performance
  • Resolve billing issues effectively to meet customer needs

What We Offer:

  • Full training provided to ensure success in the role
  • Opportunity to work in a dynamic team environment
  • Competitive hourly pay rate
  • Rotating shift pattern to accommodate different schedules