Customer Service Representative

2 weeks ago

Whitehaven, Cumbria, United Kingdom Cumberland Building Society Full time

About the Role:

We're seeking a highly skilled and customer-focused individual to join our team as a Customer Advisor. As a key member of our sales team, you will be responsible for providing exceptional service to our customers, helping them achieve their savings goals by identifying and recommending our products and services.

Key Responsibilities:

  • Deliver outstanding customer service across multiple channels, including face-to-face, phone, and digital platforms.
  • Build strong relationships with customers, understanding their needs and preferences to provide tailored solutions.
  • Work collaboratively with other business areas to ensure seamless customer experiences.
  • Meet and exceed key performance objectives, driving sales growth and customer satisfaction.
  • Stay up-to-date with product and service offerings, ensuring accurate and informed advice to customers.

About You:

  • You have a passion for delivering exceptional customer experiences and a strong desire to help others achieve their financial goals.
  • You possess excellent communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds.
  • You are a team player, comfortable working in a fast-paced environment and adapting to changing priorities.
  • You have a strong work ethic, with a focus on meeting and exceeding targets.
  • You are enthusiastic about working in a customer-centric organization, committed to making a positive difference in the lives of our customers.

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