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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Reed Talent Solutions. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving billing issues, and ensuring customer satisfaction.
Key Responsibilities:
- Investigate and resolve customer queries and complaints in a timely and professional manner.
- Collect payments and agree realistic payment plans with customers using effective negotiation techniques.
- Explore options and methods of debt reduction with customers.
- Explore options of payment methods with customers.
- Strive for telephone resolution first time.
- Escalate to team leaders where necessary.
- Answer customer queries using a variety of contact methods.
Requirements:
- Ability to deal professionally with internal and external colleagues across all levels.
- Manage own workload and work under own initiative and to strict deadlines.
- Understand and work within regulatory rules for handling written and telephone contacts.
- Ability to work as a team to deliver high performance.
- Ability to case manage and see through to resolution anomalies in billing.
Working Arrangements:
This is a full-time role with a 37-hour working week. You will be required to work a 4-week shift pattern, with operational hours of 8am-8pm. You will also be required to work full training provided, Monday to Friday, 9am-5pm.
What We Offer:
We offer a competitive hourly pay rate of £13.60 per hour and a comprehensive training program to ensure your success in this role.
About Us:
We are a leading recruitment agency, working with top clients to find the best talent for their businesses. We are proud to be an essential service provider to seven million customers across the North West, bringing clean, clear water and taking waste-water away so our customers can simply get on with their day.
Why Work for Us:
We offer a dynamic and supportive work environment, with opportunities for career growth and development. We are committed to providing exceptional customer service and ensuring our customers receive the highest levels of satisfaction and service.
