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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and motivated Customer Service Representative to join our Income Team at United Utilities in Whitehaven. As a key member of our team, you will be responsible for providing exceptional customer service and resolving billing issues in a timely and professional manner.
Main Responsibilities:
- Investigate customer queries through to resolution, including any impact on debt and cash, and to the customer's satisfaction.
- Collect payments and agree realistic payment plans using effective negotiation techniques.
- Explore options and methods of debt reduction with customers.
- Explore options of payment methods with customers.
- Strive for telephone resolution first time.
- Escalate to team leaders where it doesn't feel it is the right outcome for the customer.
- Answer customer queries using a variety of contact methods.
Requirements:
- Ability to deal professionally with internal and external colleagues across all levels.
- Manage own workload and work under own initiative and to strict deadlines.
- Understand and work within regulatory rules for handling written and telephone contacts.
- Ability to work as a team to deliver high performance.
- Ability to case manage and see through to resolution anomalies in billing.
About United Utilities:
United Utilities is a leading provider of essential services to seven million customers across the North West. We are proud to be an essential service provider and are committed to delivering high-quality services to our customers.
About the Role:
This is a temporary ongoing role with the possibility of permanent employment. You will be working in a fast-paced environment and will be required to work under own initiative and to strict deadlines. You will be provided with full training and will work closely with team leaders and more experienced colleagues to provide exceptional customer service.
