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Customer Service Representative

2 months ago

Whitehaven, Cumbria, United Kingdom Reed Talent Solutions Full time

Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Reed Talent Solutions. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities

  • Investigate and resolve customer queries and complaints in a timely and professional manner.
  • Provide accurate and timely information to customers regarding their accounts and billing.
  • Work closely with internal teams to resolve complex customer issues and ensure customer satisfaction.
  • Develop and maintain a thorough understanding of our products and services to effectively communicate with customers.
  • Meet or exceed performance metrics and targets, including customer satisfaction and resolution rates.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • High school diploma or equivalent required; degree in business, communications, or related field preferred.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.