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Customer Service Representative

2 months ago

Whitehaven, Cumbria, United Kingdom Reed Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Reed Talent Solutions. As a key member of our team, you will be responsible for providing exceptional customer service and resolving billing issues for our clients.

Key Responsibilities
  • Investigate and resolve customer queries in a timely and professional manner
  • Communicate effectively with customers to collect payments and agree realistic payment plans
  • Explore options and methods of debt reduction with customers
  • Provide high levels of customer satisfaction and service through effective communication and problem-solving skills
  • Work collaboratively with team leaders to ensure customer issues are resolved efficiently
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work under own initiative and to strict deadlines
  • Understanding of regulatory rules for handling written and telephone contacts
  • Ability to work as a team to deliver high performance
What We Offer

We offer a competitive hourly pay rate and a comprehensive training program to ensure your success in this role. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.