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Senior Client Service Manager

2 months ago

Whitehaven, Cumbria, United Kingdom Home Group Limited Full time

About the Role

We are seeking a highly skilled and experienced Senior Client Service Manager to join our team at Home Group Limited. As a Senior Client Service Manager, you will play a key role in delivering exceptional customer service and ensuring the smooth operation of our supported housing service in Whitehaven, Cumbria.

Key Responsibilities

  • Lead the team in delivering high-quality customer service, ensuring that all customers receive a responsive and supportive service.
  • Develop and implement effective strategies to improve customer satisfaction, reduce arrears, and increase compliance.
  • Work closely with the management team to identify and address any risks or issues within the service.
  • Build and maintain strong relationships with external partners and stakeholders to ensure the success of the service.
  • Contribute to the development of policies and procedures to ensure the service is delivered in accordance with regulatory requirements.
  • Provide coaching and guidance to team members to ensure they have the skills and knowledge required to deliver excellent customer service.

What We Offer

  • A competitive salary and benefits package, including a health cash plan and generous pension scheme.
  • Opportunities for career growth and professional development within the organization.
  • A supportive and collaborative team environment.
  • Flexible working arrangements, including the option to work from home occasionally.
  • A comprehensive induction program to ensure a smooth transition into the role.

About Us

Home Group Limited is a leading provider of supported housing and care services. We are committed to delivering high-quality services that make a positive difference to the lives of our customers. We are proud to be a values-driven organization, with a strong focus on customer service, innovation, and collaboration.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please click APPLY NOW to submit your application. We look forward to hearing from you.