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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and motivated Customer Service Representative to join our Income Team at United Utilities in Whitehaven. As a key member of our team, you will be responsible for providing exceptional customer service and resolving billing issues in a timely and professional manner.
Main Responsibilities:
- Investigate customer queries through to resolution, including any impact on debt and cash, and to the customer's satisfaction.
- Collect payments and agree realistic payment plans using effective negotiation techniques.
- Explore options and methods of debt reduction with customers.
- Explore options of payment methods with customers.
- Strive for telephone resolution first time.
- Escalate to team leaders where it doesn't feel it is the right outcome for the customer.
- Answer customer queries using a variety of contact methods.
Requirements:
- Ability to deal professionally with internal and external colleagues across all levels.
- Manage own workload and work under own initiative and to strict deadlines.
- Understand and work within regulatory rules for handling written and telephone contacts.
- Ability to work as a team to deliver high performance.
- Ability to case manage and see through to resolution anomalies in billing.
About United Utilities:
United Utilities is a leading provider of essential services to seven million customers across the North West. We are proud to be an essential service provider and are committed to delivering high-quality services to our customers.
About the Role:
This is a temporary ongoing role with the possibility of permanent employment. You will be working in a busy team environment and will be required to work a 37-hour week with a 4-week shift pattern. Full training will be provided.
