Healthcare Customer Service Representative
3 weeks ago
We are excited to announce the recruitment of multiple client support roles at our Healix Health office. If you are seeking a fulfilling career in the healthcare sector and possess exceptional customer service abilities, you may be an ideal candidate for our Member Care Consultant position.
As a Member Care Consultant, your primary responsibilities will include coordinating member treatment plans, collaborating with the healthcare team, and ensuring that members receive the necessary medical information and access to services. This role emphasizes the importance of outstanding customer service skills, and no medical qualifications are required.
Key Responsibilities
- Handling inquiries from clients, providers, and members regarding initial and ongoing claims.
- Collecting medical evidence from providers to support claims decisions and treatment.
- Addressing questions related to clinical treatment or pre-authorization requests.
- Coordinating care with the appropriate medical teams and facilities.
- Monitoring ongoing treatment plans to ensure the relevance and appropriateness of delivered care.
- Negotiating provider fees within the established guidelines to support cost containment for clients.
- Accurately allocating all documents within the Case Management System.
- Assisting Case Managers with high-cost claims as needed.
Qualifications
We are looking for candidates who possess the following skills and attributes:
- A solid understanding of the private medical insurance sector and claims processing is advantageous.
- Proactive in staying informed about client requirements and capable of interpreting relevant policy documentation.
- Exceptional customer service standards and a customer-centric mindset.
- Strong decision-making skills and the ability to work independently.
- Excellent verbal and written communication skills with a diplomatic approach.
- High attention to detail and the ability to perform well under pressure.
- Effective problem-solving and analytical capabilities.
- Commercial awareness with the ability to consider the broader context in decision-making.
- Ability to communicate effectively with clinicians and assess information accurately.
- A keen awareness of new technologies and developments within the industry.
About Healix
Healix provides comprehensive healthcare benefits and assistance globally. Our mission is to support individuals in challenging situations, whether facing a medical emergency or navigating complex healthcare needs. Our team consists of skilled professionals dedicated to ensuring that clients receive the necessary support and care.
We pride ourselves on being adaptable and responsive to the unique needs of our clients, working closely with various organizations to tailor our services accordingly. Our culture emphasizes initiative and problem-solving, allowing our specialists to effectively address unexpected challenges.
At Healix, we value a diverse workforce and strive to create an inclusive environment where all employees can thrive. We offer a range of benefits and opportunities for professional development, fostering a supportive team atmosphere.
-
Customer Service Representative
5 hours ago
Bristol, Bristol, United Kingdom Nuffield Health Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Front of House team at Nuffield Health. As a Customer Service Representative, you will be the first point of contact for our members and visitors, providing a warm and welcoming experience.Key Responsibilities:Provide exceptional customer service to...
-
Customer Service Representative
2 days ago
Bristol, Bristol, United Kingdom Nuffield Health Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Front of House team at Nuffield Health. As a Customer Service Representative, you will be the first point of contact for our members and visitors, providing a warm and welcoming experience.Key Responsibilities:Provide exceptional customer service to...
-
Customer Service Representative
17 hours ago
Bristol, Bristol, United Kingdom Alexander Mae (Bristol) Ltd Full timeAbout Alexander Mae (Bristol) Ltd We are a leading housebuilding company with a strong reputation for delivering high-quality homes and exceptional customer service. Our team is dedicated to providing a seamless experience for our customers, and we are seeking a skilled Customer Service Representative to join our Clifton office. The Role: As a Customer...
-
Customer Service Representative
2 hours ago
Bristol, Bristol, United Kingdom Alexander Mae (Bristol) Ltd Full timeAbout Alexander Mae (Bristol) Ltd We are a leading housebuilding company with a strong reputation for delivering high-quality homes and exceptional customer service. Our team is dedicated to providing a seamless experience for our customers, and we are seeking a skilled Customer Service Representative to join our Clifton office. The Role: As a Customer...
-
Customer Service Representative
5 hours ago
Bristol, Bristol, United Kingdom Nuffield Health Full timeCustomer Service ExcellenceNuffield Health Bristol North Gym | Customer Service | Permanent | Part timeUp to £20,000 (Pro-rata) depending on experience20 hours per weekWe are seeking a highly skilled and motivated individual to join our Front of House Team as a Customer Service Representative. As a key member of our team, you will be responsible for...
-
Customer Service Representative
2 days ago
Bristol, Bristol, United Kingdom Nuffield Health Full timeCustomer Service ExcellenceNuffield Health Bristol North Gym | Customer Service | Permanent | Part timeUp to £20,000 (Pro-rata) depending on experience20 hours per weekWe are seeking a highly skilled and motivated individual to join our Front of House Team as a Customer Service Representative. As a key member of our team, you will be responsible for...
-
Customer Service Representative
2 days ago
Bristol, Bristol, United Kingdom Unite Students Full timeJob Summary:We are seeking a highly motivated and customer-focused individual to join our Contact Centre Team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our students and employees, handling a variety of queries and issues in a timely and professional manner.Key...
-
Customer Service Representative
7 days ago
Bristol, Bristol, United Kingdom Alexander Mae (Bristol) Ltd Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Alexander Mae (Bristol) Ltd. as a Customer Service Coordinator on a 6 month fixed term contract.Key ResponsibilitiesAddress and respond to customer issues in a timely and professional mannerDeliver exceptional customer service, demonstrating empathy and...
-
Customer Service Representative
2 days ago
Bristol, Bristol, United Kingdom Co-op Group Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, working collaboratively with colleagues to achieve sales targets, and maintaining a high level of store standards.Key...
-
Customer Service Representative
1 month ago
Bristol, Bristol, United Kingdom Red Recruitment Full timeRed Recruitment is looking for a Customer Service Representative fluent in Portuguese to join a client in Bristol City Centre. The client offers a unique mix of boutique hotel and serviced apartments. This is a full-time, permanent position with a salary of £24,100 £25,100 per annum. Benefits and Package for a Customer Service Representative...
-
Customer Service Representative
1 month ago
Bristol, Bristol, United Kingdom Red Recruitment Full timeRed Recruitment is currently seeking a Customer Service Representative to join a company based in Bristol City Centre.Our client offers a unique blend of boutique hotel ambiance combined with the convenience and flexibility of serviced apartments.The annual salary for this role ranges from £24,100 to £25,100, depending on experience. It is a full-time,...
-
Customer Service Representative
2 days ago
Bristol, Bristol, United Kingdom One Retail Full timeAbout One RetailOne Retail is a leading retail company that values its customers and strives to deliver exceptional experiences. We are committed to fostering a culture that respects and celebrates individuality, and we want our colleagues to feel valued and empowered to reach their full potential.Job SummaryWe are seeking a highly motivated and enthusiastic...
-
Customer Service Representative
16 hours ago
Bristol, Bristol, United Kingdom SSP Group Full timeAbout the RoleCustomer Service Representative at SSP GroupJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at SSP Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring a clean, safe, and welcoming environment for our...
-
Customer Service Representative
1 hour ago
Bristol, Bristol, United Kingdom SSP Group Full timeAbout the RoleCustomer Service Representative at SSP GroupJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at SSP Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring a clean, safe, and welcoming environment for our...
-
Sales and Customer Service Representative
16 hours ago
Bristol, Bristol, United Kingdom Safestore Full timeAbout the Role:We're a dynamic and customer-focused team at Safestore, and we're looking for a talented Sales and Customer Service Representative to join us. As a key member of our team, you'll play a vital role in providing exceptional customer service and selling our storage solutions to customers.Key Responsibilities:Deliver outstanding customer service...
-
Sales and Customer Service Representative
2 hours ago
Bristol, Bristol, United Kingdom Safestore Full timeAbout the Role:We're a dynamic and customer-focused team at Safestore, and we're looking for a talented Sales and Customer Service Representative to join us. As a key member of our team, you'll play a vital role in providing exceptional customer service and selling our storage solutions to customers.Key Responsibilities:Deliver outstanding customer service...
-
Customer Service Representative
7 days ago
Bristol, Bristol, United Kingdom Nuffield Health Full timeAbout the RoleNuffield Health is seeking a highly skilled and customer-focused individual to join our team as a Customer Services Advisor. As a key member of our sales and business development team, you will play a vital role in providing exceptional customer service and driving sales growth.Key ResponsibilitiesHandle customer inquiries and provide timely...
-
Customer Service Representative
5 hours ago
Bristol, Bristol, United Kingdom Nuffield Health Full timeAbout the RoleNuffield Health is seeking a highly skilled and customer-focused individual to join our team as a Customer Services Advisor. As a key member of our sales and business development team, you will play a vital role in providing exceptional customer service and driving sales growth.Key ResponsibilitiesHandle customer inquiries and provide timely...
-
Customer Service Representative
3 weeks ago
Bristol, Bristol, United Kingdom Europcar Full timeCustomer Service Representative at EuropcarEuropcar is seeking a dedicated Customer Service Representative to join our dynamic team. While you may know us for our car rental services, we offer much more than just vehicles.What we provide:Attractive Base Salary5.6 weeks of paid leave (including public holidays)Complimentary on-site vehicle parkingEnhanced...
-
Customer Service Representative
3 hours ago
Bristol, Bristol, United Kingdom Europcar Full timeCustomer Service Representative at EuropcarEuropcar is seeking a dedicated Customer Service Representative to join our dynamic team. While you may know us for our car rental services, we offer much more than just vehicles.What we provide:Attractive Base Salary5.6 weeks of paid leave (including public holidays)Complimentary on-site vehicle parkingEnhanced...
