Customer Service Representative

6 days ago

Bristol, Bristol, United Kingdom Unite Students Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our Contact Centre Team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our students and employees, handling a variety of queries and issues in a timely and professional manner.

Key Responsibilities:

  • Provide high-quality customer service to students and employees via phone, email, and other communication channels.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Work collaboratively with the team to achieve departmental Key Performance Indicators and Service Level Agreements.
  • Participate in training and development opportunities to enhance skills and knowledge.
  • Contribute to a positive and inclusive team culture.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Ability to work as part of a team and contribute to a positive team culture.
  • Flexibility to work a variety of shifts, including evenings and weekends.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and advancement.
  • A dynamic and inclusive work environment.
  • A generous pension scheme and annual bonus.
  • A range of employee benefits, including a healthcare cash plan and employee assistance programme.

About Us:

Unite Students is a leading provider of purpose-built student accommodation in the UK. We are committed to providing exceptional customer service and creating a positive and inclusive work environment for our employees. We are proud to be a Gold Investor in People and are constantly striving to provide the highest standard of learning and development opportunities for our people.

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