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Customer Service Representative

2 months ago

Bristol, Bristol, United Kingdom Alexander Mae (Bristol) Ltd Full time

About Alexander Mae (Bristol) Ltd

We are a leading housebuilding company with a strong reputation for delivering high-quality homes and exceptional customer service. Our team is dedicated to providing a seamless experience for our customers, and we are seeking a skilled Customer Service Representative to join our Clifton office.

The Role:

As a Customer Service Representative, you will be responsible for addressing customer concerns and delivering an exceptional customer experience. Your primary focus will be on resolving customer issues in a timely and professional manner, ensuring that our customers are satisfied with the service they receive.

Key Responsibilities:

  • Respond to customer inquiries and concerns in a timely and professional manner
  • Deliver an exceptional customer experience, demonstrating empathy and understanding
  • Liaise with internal departments to resolve customer issues
  • Issue instructions to contractors and follow up to ensure prompt resolution
  • Update customer records and databases
  • Perform general administrative duties

Requirements:

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to handle complaints and difficult situations
  • Good IT skills and proficiency in Microsoft Office
  • A calm and professional demeanor
  • Good planning and organizational skills
  • Problem-solving and decision-making skills
  • A polite, tactful, and assertive attitude
  • Excellent team working skills

What We Offer:

We offer a competitive salary of £28,000, 28 days annual leave, and a range of benefits, including private healthcare, a company contributory pension scheme, and a cycle to work scheme.

Working Hours:

37.5 hours per week, Monday to Friday, 8:30am to 5:00pm, with a 45-minute lunch break and an earlier finish on Fridays.