Customer Service Representative

2 months ago

Bristol, Bristol, United Kingdom SSP Group Full time

About the Role

Customer Service Representative at SSP Group

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at SSP Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring a clean, safe, and welcoming environment for our customers.

Key Responsibilities

  • Engage with customers and provide an outstanding customer experience.
  • Ensure a clean, safe, and welcoming environment.
  • Collaborate with team members to ensure smooth and efficient operations.
  • Bring the SSP Group values to life.

What We Offer

As a Customer Service Representative at SSP Group, you will have the opportunity to work in a dynamic and fast-paced environment, where you will be able to develop your skills and advance your career. We offer a range of benefits, including:

  • Employee Discounts: Enjoy up to a 50% discount on various SSP Group brands and franchises across the UK.
  • Friends and Family App: 20% discount across our Catering, Whistlestop, and Urban Express units. T&C apply.
  • Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance.
  • Free Meal
  • Continuous Growth: Access award-winning training, apprenticeships, and development programs to enhance your skills and advance your career.
  • Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
  • Culture: We value diversity and inclusion at SSP Group and we have a variety of networks to support you, such as LGBTQ+, Women's Network, Neurodiversity, and Disability and many more.
  • Activities: Barista Competition, Millie's Cookies Ice off Challenge, Superstars Recognition.
  • Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, and more.
  • Annual leave purchase scheme (ALPS): There may be times where you want additional holiday; you may have the opportunity to purchase additional annual leave.

Why Work for SSP Group?

SSP Group is a leading operator of food and beverage outlets in travel locations worldwide. We are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.

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