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Customer Service Representative

2 months ago

Bristol, Bristol, United Kingdom Alexander Mae (Bristol) Ltd Full time

About Alexander Mae (Bristol) Ltd

We are a leading housebuilding company with a strong reputation for delivering high-quality homes and exceptional customer service. Our team is dedicated to providing a seamless experience for our customers, and we are seeking a skilled Customer Service Representative to join our Clifton office.

The Role:

As a Customer Service Representative, you will be responsible for addressing customer concerns and issues in a professional and empathetic manner. Your role will involve:

  • Responding to customer inquiries and resolving issues in a timely and effective manner
  • Collaborating with internal departments to ensure seamless communication and resolution
  • Issuing instructions to contractors and subcontractors to ensure prompt resolution of customer issues
  • Updating customer records and databases to ensure accurate and up-to-date information
  • Performing general administrative duties to support the team

Key Responsibilities:

  • Address customer complaints and concerns in a professional and empathetic manner
  • Deliver exceptional customer service and experience
  • Liaise with internal departments to ensure seamless communication and resolution
  • Issue instructions to contractors and subcontractors
  • Update customer records and databases
  • Perform general administrative duties

Requirements:

  • Previous experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and decision-making skills
  • Polite, tactful, and assertive attitude
  • Excellent communication and team working skills

What We Offer:

  • A competitive salary of £28,000
  • 28 days annual leave plus bank holidays
  • Private healthcare and company contributory pension scheme
  • Life assurance and sharesave scheme
  • Cycle to work scheme and gym membership
  • Support with professional membership and denplan

Working Hours:

37.5 hours per week, Monday to Friday, 8:30am to 5:00pm, with a 45-minute lunch break and an earlier finish on Fridays.