Customer Service Representative

4 weeks ago


Bristol, Bristol, United Kingdom Building Recruitment Company Full time
Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at a leading Housing Association. As a key member of our customer-facing team, you will be responsible for delivering exceptional service and ensuring customer satisfaction.

Key Responsibilities:

  • Provide top-tier customer service and resolve inquiries efficiently
  • Maintain high customer satisfaction levels through effective communication and problem-solving
  • Contribute to the continuous improvement of customer service processes

Requirements:

  • Prior experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Ability to handle challenging situations with empathy and professionalism
  • Proficiency in using customer service software and systems
  • Strong multitasking abilities and attention to detail

Preferred Qualifications:

  • Relevant diploma or degree in Customer Service, Business, or a related field
  • Customer service training or certification is advantageous
  • Fluency in additional languages is a plus


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