Undergraduate Administration Coordinator

3 weeks ago

Maidstone, Kent, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

Position Overview

An exciting opportunity has emerged for a 6-month fixed-term contract as an Administration Support Clerk within the Overseas Visitors Team.

The Overseas Visitors Team plays a crucial role in identifying patients who may not qualify for complimentary NHS services and ensuring the recovery of treatment costs when necessary.

We are looking for a motivated, adaptable, and diligent individual with outstanding communication and computer skills. The ideal candidate will be self-driven and eager to acquire new competencies.

The position is primarily based in the Overseas Team office, with a requirement for flexibility as the role may involve working at different sites. A complimentary staff transportation service operates between the two locations.

This role encompasses a full-time commitment of 37.5 hours per week, from Monday to Friday.

Main Responsibilities

• Generate daily reports on inpatient and outpatient activities.

• Maintain an Excel-based tracking system.

• Serve as the initial point of contact for inquiries related to daily reports for the Overseas Visitor Team.

• Provide clerical and general administrative assistance.

• Handle telephone communications pertinent to the Overseas Visitor Team.

• Participate in training covering all aspects of administrative duties within the department.

About the Organization

Maidstone and Tunbridge Wells NHS Trust is a prominent acute hospital trust located in the southeast of England. We deliver a comprehensive range of general hospital services alongside specialized and complex care to approximately 600,000 residents in west Kent and East Sussex. Our workforce comprises over 8,000 full and part-time employees, and we provide specialized cancer services to around 2 million individuals across Kent and East Sussex through the Kent Oncology Centre.

In the latest NHS staff survey, our organization was recognized among the top 10 NHS Trusts nationwide and ranked as the second-best Trust to work for in the South East.

We value flexible working arrangements and are committed to ensuring that our employees can work in a manner that best serves our patients and their personal needs.

Detailed Job Description and Responsibilities

Upon completion of pre-employment checks, successful candidates will be contacted by Recruitment to arrange a start date aligned with our Corporate Inductions.

At Maidstone and Tunbridge Wells NHS Trust, we strive to cultivate a culture that allows every individual to realize their full potential, with ample opportunities for career growth and development. We recognize and appreciate the unique contributions of each staff member in delivering high-quality care and services to our patients. We are dedicated to being an inclusive employer and aim to reflect the diversity of our local communities.

We support staff with disabilities to ensure they receive the necessary adjustments to excel in their roles. Collaborating with Access to Work, we ensure that recommendations for workplace adjustments are implemented promptly.

Candidate Requirements

Qualifications

Essential Criteria

GCSE Grade 4 or above (or equivalent) in English and Mathematics is required.

Desirable Criteria

Microsoft vendor qualifications. Level 2 qualification in Business Administration or Customer Service.

Experience/Knowledge

Essential Criteria

Experience working collaboratively within a team or multidisciplinary environment. Proficient in computer usage, including recent knowledge of Microsoft Office applications (Word, Excel, Outlook), email, and internet navigation.

Desirable Criteria

Additional relevant experience. Experience working within a team or multidisciplinary setting.

Skills

Essential Criteria

Exceptional administrative capabilities. Strong organizational skills. Excellent communication skills, with the ability to manage inquiries and defuse challenging situations. Ability to prioritize and manage personal workload effectively. Understanding of and compliance with the Trust's policies on information governance, data protection, equal opportunities, and health & safety. Experience in data collection related to therapy activities. Attention to detail and accuracy in recording patient information. Capacity to perform moderate physical tasks throughout the workday.

Desirable Criteria

Skills in negotiation, influence, and persuasion.

Attributes

Essential Criteria

Fluency in spoken and written English. Problem-solving mindset with a flexible approach. Demonstrated initiative. Professional demeanor. Ability to work effectively as part of a team. Capacity to meet deadlines. Empathetic understanding of the needs of service users and providers.

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