Client Support Specialist

4 weeks ago


Nottingham, Nottingham, United Kingdom VF Corporation Full time

Salary: £24,500

Working Hours: Monday to Friday, 36.25 hours per week (between 8am and 6pm)

Work Arrangement: Hybrid with the flexibility to work 15 days per year from abroad within Europe

Role Overview: VF Corporation is seeking a dedicated Client Support Specialist fluent in Swedish to enhance our Customer Service Team.

As a leading global apparel company, VF Corporation connects individuals to the lifestyles they cherish through our renowned brands. Our mission is to empower movements of sustainable and active lifestyles for the benefit of people and the planet.

Position Responsibilities

In this role, you will be the primary point of contact for our customers, ensuring their needs are met through various communication channels including email, phone, and online chat. Your goal will be to provide exceptional service that exceeds customer expectations.

Key Responsibilities Include:

  • Engaging with customers via telephone, email, and online platforms to deliver outstanding service
  • Establishing rapport with customers to assist with inquiries related to orders, product details, delivery tracking, returns, sizing, and quality concerns
  • Introducing new products and managing multiple tasks to efficiently resolve customer issues
  • Identifying opportunities to enhance processes to boost sales, brand loyalty, and overall customer satisfaction
  • Maintaining accurate records in our systems and collaborating with marketing, retail, and other departments to improve customer service

Required Skills:

  • Proficiency in Swedish and English, with the ability to communicate clearly and effectively
  • Strong customer focus to achieve optimal outcomes for both customers and the organization
  • Adaptability to meet the evolving needs and deadlines of the business
  • Capability to work within service metrics and KPIs in a targeted environment

Benefits Offered:

At VF Corporation, we are committed to fostering human potential through the ideas, energy, and dedication of our associates. We provide a comprehensive benefits package that promotes mental, physical, and financial well-being:

  • A culture of feedback where respect and integrity are paramount
  • An inclusive international environment that values diverse backgrounds and lifestyles
  • Employee discounts of 50% on all VF brands both in-store and online
  • Access to a subsidized canteen and complimentary hot beverages
  • Health Shield membership and various health and wellness initiatives
  • Employee Assistance Program offering free services including mental health support and legal advice
  • Generous holiday allowance, increasing with service
  • Contributory pension scheme
  • Cycle to work scheme
  • Free secure onsite parking and local public transport discounts

Commitment to Inclusion & Diversity:

VF Corporation is dedicated to creating a workplace that celebrates diversity and allows associates to bring their authentic selves to work. We are an equal opportunity employer, committed to supporting underrepresented groups while providing equal opportunities for all associates and applicants.

If you resonate with our values and are excited about the opportunity, we encourage you to explore this role further.



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