Client Support Specialist

4 weeks ago


Nottingham, Nottingham, United Kingdom VF Corporation Full time

Salary: £23,500

Working Hours: Monday to Friday, 36.25 hours per week (between 8am and 6pm)

Work Arrangement: Hybrid with the flexibility to work 15 days per year from abroad within Europe

Role Overview: VF Corporation is seeking a dedicated Client Support Specialist to enhance our Customer Service Team.

As a leading global apparel company, VF Corporation connects individuals to the lifestyles they cherish through our renowned brands. Our mission is to empower movements of sustainable and active lifestyles for the benefit of people and the planet. This purpose drives our daily work and unites us in achieving our collective goals.

Role Responsibilities

As a Client Support Specialist, you will play a crucial role in ensuring customer satisfaction by:

  • Engaging with customers through various channels to deliver exceptional service
  • Establishing rapport with customers to assist with inquiries such as order placements, product details, delivery tracking, returns, sizing, and quality concerns
  • Introducing new products and managing multiple tasks to efficiently resolve customer issues
  • Identifying opportunities to enhance processes to boost sales, brand loyalty, and overall customer experience
  • Maintaining our computerized systems and collaborating with marketing, retail, and other departments to elevate customer service and satisfaction.

Required Skills

  • Proficient in English, with the ability to communicate clearly and effectively both verbally and in writing
  • Customer-oriented mindset to achieve optimal outcomes for both customers and the organization
  • Adaptable to meet the evolving needs and deadlines of the business
  • Capable of adhering to customer service metrics and KPIs within a service-focused environment.

Benefits

At VF Corporation, we are committed to unlocking human potential, driven by the creativity, energy, and dedication of our associates. We offer a comprehensive benefits package that promotes mental, physical, and financial well-being for all employees:

  • A culture that values feedback, respect, and integrity
  • An inclusive international workplace where diverse backgrounds and lifestyles are celebrated
  • Opportunities to be part of an iconic lifestyle brand within a multi-brand, multi-country organization
  • 50% employee discount on all VF brands both in-store and online
  • Subsidized dining options and relaxation areas with complimentary beverages
  • Health Shield membership and access to various health and wellness initiatives
  • Employee Assistance Program providing free services for mental health support, legal, and financial advice
  • 25 days of annual leave (plus bank holidays), increasing to 29 with tenure, plus your birthday off
  • 12% contributory pension scheme (8% from the company, 4% from you)
  • Cycle to work scheme
  • Secure onsite parking and discounts for local public transport

Commitment to Inclusion & Diversity

As a purpose-driven organization, we strive to cultivate a culture of belonging rooted in respect, connection, openness, and authenticity. We are dedicated to fostering a workplace that embraces the diversity of our associates, allowing them to express their true selves at work.

As an equal opportunity employer, VF Corporation is committed to supporting underrepresented groups while providing equal opportunities for all associates and applicants.



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