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SQL API Support Specialist

2 months ago

Nottingham, Nottingham, United Kingdom Client Server Full time

SQL API Support Specialist - Remote / Nottingham

Join a forward-thinking technology firm that delivers innovative software solutions tailored for energy providers, ranging from emerging startups to well-established brands. This role encompasses a variety of services, from grid connectivity to customer relationship management systems.

As a SQL API Support Specialist, you will be an integral part of a dedicated team addressing software challenges reported by clients through a ticketing system. Your primary focus will be on resolving 2nd line, intricate issues that have been escalated from the first line support team. You will leverage your advanced SQL expertise and analytical skills to troubleshoot problems and assist in enhancing the SQL capabilities of first line engineers.

Work Environment:

Our hiring process is conducted remotely, and you will have the flexibility to work from home most of the time, with monthly team meetings in the Nottingham office to foster collaboration.

Ideal Candidate:

  • Proven experience in a similar Technical Support or Application Support position
  • Strong SQL proficiency, including knowledge of Common Table Expressions (CTEs) and Temporary Tables
  • Familiarity with Application Programming Interfaces (APIs)
  • Experience with ticketing systems
  • Exceptional communication and stakeholder engagement abilities

Benefits:

As a SQL API Support Specialist, you will receive a competitive compensation package along with a variety of benefits:

  • Salary up to £40,000
  • 25 days of annual leave
  • Vitality health insurance
  • 5% non-contributory pension scheme
  • Death in Service coverage
  • Opportunities for training and professional development
  • Primarily remote work, with travel allowance for monthly meetings

Client Server Commitment:

At Client Server, we value diversity and strive to create an inclusive workplace where individuals can thrive and continuously grow. We are an equal opportunity employer, welcoming candidates from all backgrounds and ensuring a discrimination-free environment based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Our clients share these core values.