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Technical Support Specialist

2 months ago

Nottingham, Nottingham, United Kingdom client server Full time

Join Our Team as a Technical Support Specialist - SQL and API Expertise

We are a forward-thinking technology firm dedicated to delivering cutting-edge software solutions tailored for energy providers, ranging from emerging startups to established industry leaders. Our services encompass a broad spectrum, including grid connectivity and customer relationship management systems.

As a Technical Support Specialist, you will play a vital role within our dedicated support team, addressing software-related inquiries raised by clients via our service desk ticketing system. Your primary focus will be on resolving intricate 2nd line issues that have been escalated from the first line support team.

Leverage your advanced SQL capabilities and analytical skills to troubleshoot and rectify issues, while also providing mentorship to first line engineers in SQL best practices.


Work Environment:

We offer a flexible working arrangement, including remote interviews and onboarding, with the opportunity to primarily work from home while attending monthly collaborative meetings.


Candidate Profile:
  • Proven experience in technical support roles
  • Expertise in SQL, including Common Table Expressions and Temporary Tables
  • Strong understanding of API integrations
  • Familiarity with service desk ticketing systems
  • Exceptional communication and stakeholder engagement skills

What We Offer:
  • Competitive salary package
  • Generous holiday allowance
  • Comprehensive health insurance
  • Non-contributory pension scheme
  • Life insurance coverage
  • Opportunities for training and professional growth
  • Flexible remote work options with travel allowances for in-office meetings

Embark on a fulfilling career journey with us as a Technical Support Specialist, where you will contribute to a diverse and inclusive work environment.