Technical Support Specialist
2 weeks ago
Job Summary
We are seeking an experienced Technical Support Specialist to join our End User Services team in Nottingham. As a key member of our team, you will provide technical support for end-users, including hardware and software support for Windows and Mac laptops, mobile devices, and peripherals.
Key Responsibilities
- Provide technical support for end-users, including hardware and software support for Windows and Mac laptops, mobile devices, and peripherals.
- Work in an established EUS team to provide technical support for end-users, including hardware and software support for Windows and Mac laptops, mobile devices, and peripherals.
- Be the 'face of IT' working in our modern Tech Bar and delivering great customer service.
- Support colleagues who drop in with their end-user devices.
- Identify repeat issues and investigate root cause analysis.
- Provide support for onboarding, offboarding, and provisioning of new equipment using AutoPilot, Intune, SCCM, and Jamf.
- Provision mobile devices through ABM and Intune and Airwatch as well as supporting iOS and Android.
- Ensure completion of Incidents, Requests, and Tasks using Service Now while adhering to agreed SLAs.
- Assist with maintaining asset management within Service Now.
- Collaborate with Cross-Functional Teams across our Enterprise and work closely with teams across different locations to identify and address IT-related issues or improvements.
- Support Google Suite including Gmail and Calendaring, Zoom, and Slack.
Requirements
- A strong track record of working in an SLA-driven support role.
- Excellent problem-solving skills and the ability to diagnose and resolve complex IT issues efficiently.
- Good knowledge across a range of technology platforms, including SCCM/MECM, Active Directory, Group Policy, Google Workspaces, Jamf, and Mobile Device Management (MDM) Systems particularly Airwatch, Intune, and Autopilot.
- Proficiency in troubleshooting Microsoft Windows 10/11 and macOS devices.
- Experience of ITIL Service Management practices and a solid understanding of Incident Management and Service Request Management.
- A good understanding of network principles and experience in troubleshooting TCP/IP, LAN, WAN, WLAN, VPN, and Proxies/PAC.
- Familiarity with Audio Visual IT equipment and systems.
- Knowledge of packaging and scripting technologies for both MAC and Windows environments (JAMF, SCCM, Powershell, Intune).
About Us
Capital One is a leading information-based technology company that is committed to helping our customers succeed by bringing ingenuity, simplicity, and humanity to banking.
-
Technical Support Specialist
2 weeks ago
Nottingham, Nottingham, United Kingdom SSR Contract & Technical Full timeJob Requirements:As a Technical Support Specialist at SSR Contract & Technical, you will be responsible for resolving faults on IP CCTV systems. This is a contract position that may last for approximately 2 months, with the possibility of extension. The successful candidate will be required to work in the Nottingham area and must possess IPAF certification....
-
Technical Repair Specialist
7 days ago
Nottingham, Nottingham, United Kingdom Rise Technical Recruitment Full timeJob Title: Technical Repair SpecialistJob Summary:We are seeking a skilled Technical Repair Specialist to join our team at Rise Technical Recruitment. As a Technical Repair Specialist, you will be responsible for repairing and servicing a range of equipment, including appliances and vending machines.Key Responsibilities:Repair and service a variety of...
-
Technical Support Specialist
2 weeks ago
Nottingham, Nottingham, United Kingdom Computacenter AG & Co. oHG Full timeAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team at Computacenter AG & Co. oHG. As a Technical Support Specialist, you will be responsible for providing high-quality technical support to our customers, resolving complex technical issues, and ensuring that our services are delivered to the highest standards.Key...
-
Technical Support Specialist
2 weeks ago
Nottingham, Nottingham, United Kingdom Rise Technical Recruitment Limited Full timeJob SummaryAs a Field Service Engineer with Rise Technical Recruitment Limited, you will be responsible for servicing, training, installation, maintenance, and health & safety in a client-facing position. This role involves national and international travel and offers a competitive salary, bonus, and enhanced pension package.Key ResponsibilitiesService and...
-
Technical Support Specialist
1 week ago
Nottingham, Nottingham, United Kingdom Microlise Full timeJob Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our Support Services team at Microlise. As a Technical Support Specialist, you will play a pivotal role in ensuring a speedy and professional response to issues and incidents, while delivering exceptional customer support.Key Responsibilities:Assess and...
-
Technical Pump Specialist
2 weeks ago
Nottingham, Nottingham, United Kingdom Rise Technical Recruitment Limited Full timeJob OverviewRise Technical Recruitment Limited is seeking a skilled Technical Pump Specialist to join their team. As a Rotating Equipment Engineer, you will be responsible for providing expert technical support to clients across the UK. This is a fantastic opportunity to work with a global industry leader and develop your skills in a dynamic and challenging...
-
Technical Support Specialist
2 weeks ago
Nottingham, Nottingham, United Kingdom Scott Merrick LLP Full timeJob Title: Web Applications Support AnalystAre you a skilled technical professional looking for a challenging role in a fully remote environment? We have an exciting opportunity for a Web Applications Support Analyst to join our team.About the Role:We are seeking a highly motivated and experienced technical support specialist to provide remote support for...
-
Technical Support Specialist
5 days ago
Nottingham, Nottingham, United Kingdom First Call Contract Services Full timeFirst Call Contract Services is seeking a skilled Technical Support Specialist to join our team. As a Field Service Engineer, you will provide on-site technical support and service to clients, conduct regular maintenance and inspections, and ensure customer satisfaction through effective communication and service delivery.Key Responsibilities:Provide on-site...
-
Technical Support Specialist
2 weeks ago
Nottingham, Nottingham, United Kingdom Marks Consulting Partners Full timeMarks Consulting Partners are seeking a skilled Technical Support Specialist to join their team in Nottingham. The successful candidate will provide administrative support to the Repairs & Maintenance team, handling inbound enquiries and liaising with other departments and tenants. Key responsibilities include implementing data into software, such as Excel,...
-
Technical Support Specialist
2 weeks ago
Nottingham, Nottingham, United Kingdom Scott Merrick LLP Full timeJob Title: Web Applications Support AnalystJob Summary:We are seeking a skilled Web Applications Support Analyst to join our team. As a Technical Support Specialist, you will provide remote support, maintain and monitor solutions, and support live applications. You will work closely with our DevOps and Development teams to ensure seamless operation of our...
-
Technical Support Specialist
4 weeks ago
Nottingham, Nottingham, United Kingdom Marks Consulting Partners Full timeJob Opportunity: Technical AdministratorMarks Consulting Partners is seeking a skilled Technical Administrator to join our team in Nottingham, working with a Local Authority client.Key Responsibilities:Provide administrative support to the Repairs & Maintenance teamHandle inbound enquiries and respond to tenant queriesLiaise with other departments and...
-
Technical Support Specialist
4 weeks ago
Nottingham, Nottingham, United Kingdom Marks Consulting Partners Full timeJob Opportunity: Technical AdministratorMarks Consulting Partners is seeking a skilled Technical Administrator to join our team in Nottingham, working with a Local Authority client.Key Responsibilities:Provide administrative support to the Repairs & Maintenance teamHandle inbound enquiries and respond to tenant queriesLiaise with other departments and...
-
Technical Support Specialist
2 weeks ago
Nottingham, Nottingham, United Kingdom Deep Sea Electronics Ltd Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Deep Sea Electronics Ltd. As a key member of our technical support team, you will provide expert technical support to our customers, ensuring they receive high-quality assistance with our electronic control modules for generator and control applications.Key...
-
Technical Field Service Specialist
2 weeks ago
Nottingham, Nottingham, United Kingdom CV Technical Full timeJob SummaryWe are seeking a skilled Technical Field Service Specialist to join our team at CV Technical. As a key member of our field service team, you will be responsible for ensuring the efficient operation of our water reuse systems, delivering exceptional customer service, and promoting our company's activities to potential and existing clients.Key...
-
Technical Support Specialist
3 days ago
Nottingham, Nottingham, United Kingdom Ernest Gordon Recruitment Full timeJob Description:We are seeking a highly skilled Technical Support Specialist to join our team at Ernest Gordon Recruitment Limited. As a key member of our commercial team, you will be responsible for providing exceptional support to our sales and account management teams.Key Responsibilities:Methodically process quotes with attention to detail and a...
-
Autism Specialist Support Worker
1 week ago
Nottingham, Nottingham, United Kingdom Beacon Support Full timeBeacon Support Ltd. is seeking a highly skilled Specialist Mentor to support students with Autism Spectrum Conditions (ASC) in their higher education studies. The ideal candidate will have excellent communication and organisational skills, with the ability to adapt to the changing needs of students.The Specialist Mentor will work closely with students to...
-
Apprentice Technical Support Specialist
1 month ago
Nottingham, Nottingham, United Kingdom Rise Technical Recruitment Limited Full timeJob Title: Field Service EngineerLocation: Nottingham, with national and international travelSalary: £35-£45K plus bonus, enhanced pension, and 25 days leaveAbout the Role:We are seeking an experienced Field Service Engineer to join our team at a global manufacturing leader. As a Field Service Engineer, you will be responsible for servicing, training,...
-
Apprentice Technical Support Specialist
1 month ago
Nottingham, Nottingham, United Kingdom Rise Technical Recruitment Limited Full timeJob Title: Field Service EngineerLocation: Nottingham, with national and international travelSalary: £35-£45K plus bonus, enhanced pension, and 25 days leaveAbout the Role:We are seeking an experienced Field Service Engineer to join our team at a global manufacturing leader. As a Field Service Engineer, you will be responsible for servicing, training,...
-
Technical Service Specialist
1 month ago
Nottingham, Nottingham, United Kingdom Rise Technical Recruitment Limited Full timeRise Technical Recruitment Limited is seeking a skilled Field Service Engineer to join their team. The ideal candidate will have experience in servicing, training, and maintenance of equipment, as well as a strong understanding of health and safety protocols. The role will involve national and international travel, with a focus on providing excellent...
-
Technical Service Specialist
1 month ago
Nottingham, Nottingham, United Kingdom Rise Technical Recruitment Limited Full timeRise Technical Recruitment Limited is seeking a skilled Field Service Engineer to join their team. The ideal candidate will have experience in servicing, training, and maintenance of equipment, as well as a strong understanding of health and safety protocols. The role will involve national and international travel, with a focus on providing excellent...