Client Support Specialist

2 months ago

Nottingham, Nottingham, United Kingdom Yorkshire Building Society Full time

Overview of the Position

As a Client Support Specialist, your responsibilities will include:

Engaging with our members to assist them in discovering the appropriate products and services that can offer genuine assistance in their everyday lives - whether it's planning for a significant trip, purchasing a first residence, or anything else in between. Conducting meaningful conversations confidently through preferred communication channels, as you assist our members in person, via telephone, and with their online account management. Setting aside sales targets, and embracing the freedom to act in the best interest of our members.

Each branch at Yorkshire Building Society possesses unique characteristics and qualities that contribute to a distinctive working environment.

Insights from the Team

We are dedicated to guiding you through your onboarding process to effectively meet customers' needs through various channels, including face-to-face interactions, online support, and telephone communication. The role encompasses a diverse range of tasks, from in-branch transactions and savings consultations to digital assistance and both incoming and outgoing customer calls, ensuring we provide an outstanding customer experience.

Ideal Candidate Profile

Being part of our team is not solely about having extensive experience in financial services or customer support. Instead, we value:

Exceptional interpersonal skills, enabling you to connect with our members. A commitment to going above and beyond for your colleagues and our members, contributing to our collective growth and success. An appreciation for diverse skills, experiences, and perspectives. A growth-oriented mindset and a willingness to leverage the training and development opportunities we provide. The ambition to become a knowledgeable expert on our offerings.

About Yorkshire Building Society

At Yorkshire Building Society, we prioritize our members over shareholders. We value people, including you. Here, you will be respected for your individuality, allowed to bring your authentic self to work, and equipped with the resources necessary to cultivate a fulfilling and successful career.

Work-Life Balance – We offer a variety of flexible working arrangements that promote a healthy balance between work and personal life. Whether you need to leave early for an appointment or wish to integrate your studies and hobbies into your schedule, we are here to support you. We encourage discussions about flexible working options throughout the recruitment process.

Vacation Benefits – In recognition of your dedication and hard work, we provide an impressive 33 days of annual leave, inclusive of public holidays, with the option to purchase additional days.

Professional Development - We are committed to challenging you and supporting your career aspirations. Whatever your goals may be, we are here to help you enhance your skills and advance in your professional journey.

Commitment to Inclusivity - We are passionate about fostering an inclusive workplace where everyone feels welcome and valued. If you are willing to go the extra mile to assist our members, you will find a sense of belonging here.

Community Engagement – You will receive 31 hours of paid leave annually to participate in meaningful and skills-based volunteer activities that benefit our local communities, such as promoting financial wellbeing, resilience, and education. Last year, we collectively contributed over 11,000 hours of volunteer service to our communities.

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