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Client Relations Specialist
2 months ago
Are you a motivated and dynamic Client Relations Specialist? Do you prioritize customer satisfaction and possess a genuine enthusiasm for delivering an exceptional client experience?
Scientific Laboratory Supplies Ltd. (SLS) is seeking individuals like you to join our mission of being the UK's foremost independent provider of laboratory equipment, chemicals, and consumables.
We are excited to present an opportunity for a Client Relations Specialist to become part of our innovative and fast-paced organization on a permanent basis. You will need a proactive mindset and the ability to contribute effectively to a rapidly expanding company.
Role Summary:
As a Client Relations Specialist, you will oversee a portfolio of clients, allowing you to cultivate strong relationships and proactively address issues before they escalate. A commitment to outstanding customer service is essential, as you will take pride in going above and beyond in your role.
Key Responsibilities:
- Providing unparalleled customer service by addressing a variety of daily inquiries related to orders, products, and returns.
- Maintaining clear communication and collaborating closely with your Sales Manager.
- Building and nurturing strong relationships with internal stakeholders to ensure client needs are met.
- Managing client calls and emails regarding orders, deliveries, and general inquiries.
- Processing orders and fulfilling requests for assigned clients.
- Handling customer returns efficiently.
The Ideal Candidate:
- A dedicated and enthusiastic Client Relations Specialist who enjoys problem-solving and tackling challenges while delivering exceptional client experiences.
- Committed to ensuring a remarkable customer journey.
- Able to thrive in a fast-paced environment.
- Exhibits great attention to detail.
- Capable of remaining calm under pressure and adept at prioritizing tasks.
- Self-motivated and able to manage your own workload while being a supportive team player during busy periods.
- Possesses excellent communication skills and enjoys engaging with individuals at all levels, both internally and externally.
- Quick-thinking and adaptable in a dynamic work environment.
About Us:
SLS is the UK's largest independent supplier of laboratory equipment, chemicals, and consumables. Our independence allows us to adopt a unique approach to sourcing and supplying high-quality, cost-effective products and brands. We cater to a diverse range of sectors, providing a varied and interesting client base along with numerous opportunities for growth and expansion.
With a broad customer base across the UK, we are a stable and growing organization with an excellent reputation in the market. We have proudly supported the NHS and scientific community during challenging times, as well as providing essential supplies to the education sector.
We value our employees and have cultivated a strong team dynamic that is welcoming and supportive of new members. Our management team is dedicated to helping you acclimate to your role.
We are also proud to be a Living Wage Employer, committed to equal opportunities, and actively promote a diverse and inclusive workplace.
In addition to our commitment to your professional and personal development, we offer a comprehensive benefits package, including:
- Competitive salary with 25 days of annual leave plus Bank Holidays
- Company NEST pension scheme
- Enhanced maternity and paternity leave
- Friendly and sociable teams with staff events
- Company profit-sharing bonus schemes
- Tram2work and Cycle2work initiatives
- Career development and progression opportunities
- Work-life balance with a Monday to Friday schedule
