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Client Support Specialist
3 months ago
Salary: £23,500
Hours : Monday to Friday, 36.25 hours per week (between 8am and 6pm)
Working style : Hybrid with the flexibility to work 15 days per year from abroad anywhere in Europe
Location : Must reside within a commutable distance
VF Corporation is seeking a dedicated Client Support Specialist to enhance our Customer Service Team.
As a leading global apparel enterprise, VF Corporation connects individuals to the lifestyles they cherish through our portfolio of renowned brands. Our mission is to empower movements that promote sustainable and active lifestyles for the betterment of both people and the planet. This purpose drives our daily endeavors and unites us in achieving our collective goals.
Role Overview
If you possess fluency in both verbal and written English, this is an excellent opportunity to become part of our expanding eCommerce team, dedicated to delivering exceptional service to our online clientele.
As a Client Support Specialist, your primary responsibility will be to prioritize our customers in every interaction. You will serve as their main point of contact through various communication channels, including email, telephone, and online chat, ensuring a seamless shopping experience. Your goal will be to surpass their expectations by providing a warm and personalized response while maintaining the highest service standards.
Key Responsibilities:
You will be instrumental in delivering unparalleled service to our customers, focusing on:
Engaging with customers via telephone, email, and online platforms to provide exceptional support Establishing rapport with customers to assist with inquiries such as order placement, product details, delivery tracking, returns, sizing, and quality concerns Introducing new products and managing multiple tasks to efficiently resolve customer issues Identifying opportunities to enhance processes to boost sales, brand loyalty, and overall customer satisfaction Updating our digital systems and collaborating with marketing, retail, and other departments to elevate customer service quality.Essential Skills:
Proficient in English, with the ability to communicate clearly and concisely in both spoken and written forms Customer-oriented mindset to achieve optimal outcomes for both clients and the organization Adaptable to meet the evolving needs and deadlines of our business Capable of adhering to customer service metrics and KPIs within a performance-driven environment.Benefits:
We are committed to unlocking human potential, fueled by the creativity, energy, and dedication of our workforce. Our comprehensive benefits package promotes mental, physical, and financial well-being for all VF associates. Highlights include:
A culture that values feedback, respect, and integrity in all our actions An inclusive international workplace where individuals from diverse backgrounds thrive together The opportunity to be part of an iconic lifestyle brand within a multi-brand, multi-country organization 50% employee discount on all VF brands, both in-store and online Subsidized dining options and relaxation areas with complimentary hot beverages Health Shield membership and access to various health and wellness initiatives Employee Assistance Program, providing free services for mental health support, legal, and financial advice 25 days of holiday (plus bank holidays), increasing to 29 with tenure, along with a day off for your birthday 12% contributory pension scheme (8% employer contribution, 4% employee contribution) Cycle to work initiative Secure onsite parking and discounts for local public transportCommitment to Inclusion & Diversity:
As a purpose-driven and performance-oriented organization, we strive to cultivate a culture of belonging founded on respect, connection, openness, and authenticity. We are dedicated to fostering a workplace that celebrates the diversity of our associates, enabling them to express their true selves at work.
As an equal opportunity employer, VF Corporation is committed to supporting underrepresented groups while providing equitable opportunities for all associates and applicants.
If you resonate with our values and are interested in contributing to our mission, we would be eager to hear from you.
