Horse Adoption Services Manager
3 weeks ago
Salary: £18,963 - £22,050 per annum (£27,089 - £31,499 FTE)
Location: Home-based with extensive travel covering South West England
The Equine Adoption Program Coordinator will play a crucial role in enhancing our adoption services to maximize the number of horses we can assist.
Role OverviewAs the Equine Adoption Program Coordinator, you will work closely with center-based Adoption Coordinators to effectively implement the Blue Cross strategy, concentrating on efficient horse adoption services, including direct home placements. You will oversee the post-adoption procedures in your designated area, ensuring seamless ownership transitions after successful loan periods to facilitate horse rehoming and optimize space for new cases.
Daily responsibilities will include conducting comprehensive home assessments and visits—both in-person and virtually—to uphold welfare standards and address any issues promptly. Collaborating with the Rehabilitation, Trainer, and Behaviour Advisor (RTBA), you will manage challenging horse behaviors to support successful home placements. Additionally, you will facilitate home direct rehoming initiatives, making critical decisions to match horses with suitable owners based on your expertise and ensuring ongoing support post-adoption.
To broaden our impact, you will recruit and manage a network of volunteers, including a regional volunteer manager, for home direct assessments and checks. This includes coordinating visits and appointments and fostering partnerships with external charities aligned with our home direct efforts.
Providing exceptional client experiences is essential, ensuring every interaction covers all necessary information for successful matching and adopting horses into loving homes. This role requires considerable flexibility in arranging your work schedule and time allocation, including some weekend and evening work. The Equine Adoption Program Coordinator will be required to use their own vehicle for work-related duties and will be reimbursed for business mileage as appropriate.
About You
You are an effective communicator with experience in client-facing roles within equine environments. Your knowledge of horse welfare and riding will ensure successful adoptions. You can quickly absorb and record information while engaging with clients and stakeholders.
Client-focused and decisive, you handle pressure well and challenge risk-averse decisions using evidence-based methods. You follow established processes, adapt to new methods, and aim to improve horse welfare by maintaining high standards in the adoption process.
Knowledge, Skills, and Experience
- Demonstrable understanding and experience of matching considerations for horses and homes.
- Full driving license with access to your own vehicle.
- Minimum BHS Stage 4 or acceptable equivalent qualifications or experience.
- First-class knowledge and practical experience in the care and management of a range of horses and their environment, their needs, and conditions.
- Proven practical experience in assessing horses, riders, and their environments.
- Experience in assessing riders and analyzing ridden horse behavior.
- Practical knowledge of horse behavior and training.
- Excellent communication skills with experience in building relationships and rapport with customers.
- Experience working with the general public with a proven ability to deal with people in various circumstances.
- Significant experience in delivering high-level customer service in a fast-paced and often emotional environment.
- Good IT skills and experience using various computer packages.
- Excellent administration and organizational skills.
- Good questioning skills with the ability to gather information and distill the important points.
- Proven decision-making ability.
- The ability to demonstrate, understand, and apply our Blue Cross values.
To learn more about the role and its requirements, please refer to the attached job description.
Blue Cross Benefits
Our people are the most important part of delivering our purpose. In return, Blue Cross aims to provide you with the best working environment possible. Our generous benefits package includes:
- Full-time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays).
- Programs for physical and mental wellbeing support.
- Free access to GP services, private prescriptions, and more for you and your family.
- Free physiotherapy advice and face-to-face intervention.
- Health cash plan.
- Unlimited access to an employee assistance program.
- Pension scheme with enhanced employer contribution.
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance.
- 20% discount on Pet Plan pet insurance.
- Enhanced family-friendly policies.
- Recognition scheme.
- Annual volunteer days.
- Charity worker discounts across various retailers.
Our Commitment to Diversity and Inclusion
At Blue Cross, we strive to create a workplace where all individuals are welcomed, respected, supported, and have access to equal opportunities. We are committed to reflecting the diverse communities we serve at every level of our organization.
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