Electronic Gaming Host

2 weeks ago

SouthendonSea, Southend-on-Sea, United Kingdom The Rank Group Full time

About Us

Grosvenor Casinos is a leading gaming operator in the UK, committed to delivering exceptional customer experiences in a safe and responsible manner.

Job Description

We are seeking a skilled Electronic Gaming Host to join our team at Grosvenor Casino, Southend. As a key member of our team, you will be responsible for providing a warm and welcoming experience for our electronic gaming customers.

Key Responsibilities

  • Develop strong relationships with regular customers, understanding their preferences and tailoring the experience to meet their needs
  • Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions in all interactions with customers and colleagues
  • Work collaboratively with colleagues to deliver efficient and dynamic service across leisure, food, and beverage
  • Keep customers informed of the latest developments in electronic gaming and online offers, promoting membership and loyalty
  • Ensure compliance with all regulations, particularly alcohol licensing conditions, food safety, and safer gambling practices

Requirements

  • Positive attitude and passion for delivering exceptional customer experiences
  • Experience in a hospitality role, with knowledge of electronic gaming
  • Strong communication skills and ability to work collaboratively with colleagues
  • Comfortable with change and adaptable to new ways of working
  • Desirable: experience in an electronic gaming environment and ability to work night shifts and weekends

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development in a dynamic and supportive team environment.

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