Electronic Gaming Host

3 weeks ago

SouthendonSea, Southend-on-Sea, United Kingdom Grosvenor Casinos Full time

About Us

Grosvenor Casinos is a leading entertainment company that offers a unique blend of gaming, dining, and entertainment experiences. Our venues are at the heart of their communities, providing a space for people to socialize, relax, and have fun.

We are committed to delivering exceptional customer experiences and creating a memorable atmosphere for our guests. As an Electronic Gaming Host, you will play a vital role in achieving this goal.

Job Summary

We are seeking a highly motivated and customer-focused Electronic Gaming Host to join our team. As a key member of our gaming floor team, you will be responsible for providing exceptional customer service, creating a welcoming atmosphere, and promoting a positive gaming experience.

Key Responsibilities

  • Customer Service
    • Provide exceptional customer service to our electronic gaming customers, ensuring they feel welcome and valued.
    • Respond to customer queries and concerns in a professional and courteous manner.
  • Atmosphere Creation
    • Create a welcoming and engaging atmosphere on the gaming floor, promoting a positive gaming experience for our customers.
    • Work with colleagues to maintain a clean and organized gaming environment.
  • Customer Engagement
    • Get to know our regular customers and their gaming preferences, tailoring the experience to their needs.
    • Keep customers informed of the latest gaming developments and promotions.
  • Regulatory Compliance
    • Ensure compliance with all relevant regulations, including alcohol licensing conditions and food safety standards.
    • Promote responsible gaming practices and champion safer gambling.

Requirements

  • Customer Service Skills
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and provide exceptional customer service under pressure.
  • Teamwork and Collaboration
    • Ability to work effectively with colleagues to achieve team goals.
    • Willingness to contribute to a positive and supportive team culture.
  • Regulatory Knowledge
    • Understanding of relevant regulations and laws.
    • Ability to apply knowledge to ensure compliance and promote responsible gaming practices.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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