Food and Beverage Host

4 days ago

SouthendonSea, Southend-on-Sea, United Kingdom The Rank Group Full time

About The Rank Group

The Rank Group is a leading gaming and leisure operator in the UK, committed to providing an exceptional experience for our customers. Our venues offer a unique blend of gaming, entertainment, and hospitality, making us a great place to work and visit.

Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Food and Beverage Host. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.

Key Responsibilities

  • Provide a warm and welcoming experience for all customers, ensuring they feel valued and cared for.
  • Be knowledgeable about our products and promotions, and proactively offer recommendations to enhance the customer experience.
  • Deliver a high-quality food and beverage service, ensuring that all products are presented to a high standard.
  • Work collaboratively with the wider business to achieve daily and weekly targets.
  • Display a friendly and enthusiastic demeanor, responding positively to all customer requests in a polite and efficient manner.
  • Replenish stocks to ensure that customers have access to products at all times.
  • Promote the use of Grosvenor Membership cards and the Rank Omni Channel/Digital offer through positive customer interaction.

Requirements

  • Positive attitude and a passion for delivering exceptional customer service.
  • Experience of working successfully in a hospitality role, preferably in a multifaceted environment.
  • Ability to work flexible hours, including evenings, weekends, and bank holidays.
  • Sound communication skills and a willingness to collaborate with the wider business.
  • Comfortable with change and able to adapt to new ways of working.

What We Offer

  • A competitive hourly rate, plus premium pay for night shifts.
  • A fun and dynamic work environment, with opportunities to develop your skills and career.
  • A comprehensive training program to ensure you have the skills and knowledge to succeed in your role.

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