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Electronic Gaming Host
2 months ago
About The Rank Group
The Rank Group is a leading gaming and betting company that operates in the UK and other countries. Our mission is to provide a fun and entertaining experience for our customers, while also promoting responsible gaming practices.
Job Description
We are seeking an Electronic Gaming Host to join our team at Grosvenor Casino, Southend. As an Electronic Gaming Host, you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for.
Key Responsibilities
- Develop a deep understanding of our customers' preferences and tailor the gaming experience to meet their needs.
- Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions to deliver exceptional customer service.
- Work collaboratively with colleagues to provide efficient and dynamic service across leisure, food, and beverage.
- Stay up-to-date with the latest developments in electronic gaming and promote our online offer to customers.
- Ensure compliance with all regulations, particularly for alcohol licensing conditions, food safety, and safer gambling practices.
Requirements
- Positive attitude and passion for delivering exceptional customer service.
- Experience in a hospitality role, preferably in the gaming industry.
- Knowledge of electronic gaming and a willingness to learn and develop.
- Ability to work collaboratively as part of a team and communicate effectively with customers and colleagues.
- Comfortable with change and able to adapt to new situations.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for career development and growth within the company.
