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Food and Beverage Host

2 months ago

SouthendonSea, Southend-on-Sea, United Kingdom Grosvenor Casinos Full time

About the Role

Grosvenor Casinos is seeking a highly skilled and enthusiastic Food and Beverage Host to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.

Key Responsibilities

  • Provide a warm and welcoming experience for all customers, ensuring they feel valued and cared for.
  • Be knowledgeable about our products and services, including current promotions and offers.
  • Offer and provide a friendly, efficient, and prompt service of food and beverages, exceeding customer expectations.
  • Be aware of daily and weekly targets, contributing positively towards achieving them.
  • Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way.
  • Replenish stocks to ensure customers have access to products at all times.
  • Promote the use of Grosvenor Membership cards and Rank Omni Channel/Digital offers through positive customer interaction.

Requirements

  • Excellent customer service skills, with a passion for delivering exceptional experiences.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Flexibility to work a variety of shifts, including nights and weekends.

What We Offer

  • A competitive hourly rate, plus premium pay for night shifts.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A fun and dynamic work environment, with a team of like-minded individuals.